Tyson Choate Email & Phone Number

Plano, Texas, United States

Plano, Texas

Plano, Texas

• Assist management as a backup by taking on daily tasks during their absence with reporting, meetings, and analytics• Serve as second tier to Operations and Support for advanced networking issues supporting all JCPenney stores nationally and Data Centers. • Excellent customer service and communication skills with the ability to multitask effectively •Exceptional interpersonal skills, technical communication skills, as well as a strong work ethic and a positive attitude •Manage relationships with multiple teams across the organization on technical bridges to drive incidents to resolution with efficiency and effectiveness.• Coordinate meetings with teams and vendors to resolve complex issues in the environment, and provide follow-up on root cause when necessary.• Partner and execute special projects with Senior Management and Directors ensuring on time completion producing accurate documentation and processes to follow.• Collaborate and provide development guidance for the Operations team for monitoring on events from Solarwinds• Manage ASA 5525 and Check Point Firewalls.• Performed PCI remediation tasks for Citrix Netscaler load balancing environment• Performed PCI remediation tasks for ASA 5525 edge firewalls• Work with vendors for penetration testing in the corporate office and all JCPenney stores.• Support and troubleshooting of company's network infrastructure and services, including Cisco switches, routers, ASA 5525, VPN devices• Knowledge of LAN/WAN architecture and associated protocols, such as TCP/IP, DNS, DHCP, HTTP/S, FTP, EIGRP, OSPF, BGP, SNMP, MPLS, SIP, QoS, and WCCP.• Knowledge and Hands-on experience with Cisco Routing and Switching Technologies (Nexus 7k/5k, Nexus 1000v, VSG, Catalyst 6500, ASR100 routers, Cisco 2900 series routers)• Support Wireless Network Infrastructure (Wireless LAN Controllers, Cisco NCS, ISE, and Alcatel)

Carrollton, Tx

• Manage and oversee store conversions, scheduling, and implementing Verizon MPLS circuits with staff, vendors, and store personnel.• Manage and perform Situation Management responsibilities conduct and investigate advanced technical issues on bridges and acquiring other areas of infrastructure to assist driving critical and major incidents impacting business to resolution.• Security systems support with SourceFire Defense Center, Bluecoat, Sophos and Trend Micro Systems antivirus software.• Created and managed RNA policies in Sourcefire Defense Center and priorities.• Executed reporting with Bluecoat to for IP addresses, domain names, and identifying end points reporting on threats such as malware, spyware, an improper usage of company hardware and software.• Execute reporting in Bluecoat on internet usage by users daily.• Provide Security support with BlueCoat and manage Alert Logic incidents pertaining to security threat from endpoints within the infrastructure, and escalate to the vendor for advanced security issues.• Manage end point devices with Trend Micro Systems to update, scan, remediate, or reimage workstation from threats from malware, spyware, and virus alerting.• Able to create comprehensible documentation on the fly for adhoc situations and issues.• Strong knowledge of Enterprise Change, Incident and Problem Management by conducting and investigating advanced technical issues on bridges and acquiring other areas of infrastructure to assist driving critical and major incidents impacting business to resolution identifying root cause.• Exceptional troubleshooting, analytical, and communication skills with attention to detail, and the ability to work in a demanding environment.• Exhibit high degree of flexibility, able to multitask, seeking guidance where necessary, and able to learn infrastructure at a rapid pace.

Plano, Tx

• Designed, Planned, and Implemented with management a new 24 x 7 team to onboard Windows Intel and Network Operations Support responsibilities which saved PepsiCo 145M in 2011 and 494M in 2012. • Consult and lead teams in business and technical direction, creating processes, onboarding, and supporting technology within the infrastructure.• Provide break/fix WAN/LAN/Wireless support for PepsiCo North America’s network infrastructure including Cisco Routers, Switches, Sprint, AT&T, and VPN backup circuits and work closely with Cisco TAC engineering.• Provide excellent leadership to all managers, divisions, and fellow staff conducting partnership meetings, and researching advanced issues with the network infrastructure teams.• Data Center Management racking, stacking, configuring, and replacing equipment as needed. • Manage and mentor Infrastructure Ops on daily break/fix issues supporting PepsiCo’s network infrastructure.• SME for Virtual Private Network (VPN), PepsiCo’s Wireless Network (GPWLAN), and Virtual PC (VPC), and Windows XP• Work closely with Team Leads and Management on feedback about new hires, new processes, existing processes, updates to solutions, provide training, and to give feedback to current staff on solutions and resolutions.• Schedule and participates on the on-call rotations for Network Operations and attends Tech bridge calls to troubleshoot and identify network issues for PepsiCo Data Centers, Vendors, and Office locations.• Execute and analyze WAN utilization reports from NetQoS Report Analyzer on Primary and Backup Circuits to determine data circuit utilization.

Dallas, Tx

• Professionally lead 38 direct reports for Partner Support’s 24x7 IT Help Desk to ensure they are providing top quality technical and customer service to corporate and all CompUSA stores.• Successfully scheduled and completed quarterly inventory control for all CompUSA stores nationally.• Conducted Mid-Level Reviews, Year End Reviews, Personal Improvement Plans, and Career objectives• Created Service Level reporting for management weekly, monthly, quarterly, and annually to identify trends.• Work with other areas of IT Management to fulfill new work intake projects and complete tasks in a timely manner.• Schedule and conduct interviews for new hires, and onboard successfully to the team.• Work within strict timeframes and resolve unplanned incidents quickly.• Troubleshoots network issues/problems (TCP/IP, Ethernet)• Communicates effectively within cross-functional teams• Ability to solve issues by coordinating across cross-functional areas.• Knowledge of enterprise IT infrastructures, management, monitoring, and security.• Traveled to multiple stores to meet and greet store management, and evaluate store network setup.• Experience with systems design and development from business requirements analysis through implementation and on-going support.• Excellent written and oral communication skills as well as excellent interpersonal skills.• Performs miscellaneous job-related duties as assigned.• Responsibilities also include root cause analysis, management & User communication.• Experience in Incident Management, Change Management and Problem Management

Bachelor'S Degree, Information Technology In Cyber Security, 3.904

Activities and Societies: College of Online and Continuing Education chapter member of The National Society of Leadership and Success.

Associate'S Degree, Computer/Information Technology Administration And Management, 3.834

Activities and Societies: Selected for Southern New Hampshire University – College of Online and Continuing Education chapter.

Network Administration And Engineering, Ccna2 - Switching And Routing

Activities and Societies: CCNA 2 Switching and RoutingCCNA 2 Switching and Routing protocols

Network Administration And Engineering, Ccna1 Network Fundamentals

Completed CCNA1 Network Fundamentals

General Studies

High School Diploma Class Of 1995, High School Diploma