Tyson Defiesta Email & Phone Number

San Jose, California, United States

- Delivered exceptional customer service via cold calling, increasing customer satisfaction by 20% by developing rapport with clients investors and agents.- Building systems and strategies to quickly find purchasing and selling solutions for real estate investors, owners and agents in the commercial and residential space as well as keeping everything legally compliant per state or market in which they operate. - Built a multiple state network using strategic partnerships to buy and sell homes for investment purposes like Long term and Mid-Term Rentals and Fix and Flip Strategies using specific equations to find deals.- Clerical and Coordinator duties included things as setting appointments between all parties involved (buyer, seller, agents, funding, title company etc) to answering phone calls/ emails/ text messages and providing follow ups between parties. - Client Service duties include routinely calling agents and home owners to send out offers for purchase being an authorized buyer for investors. Trained multiple Virtual Assistants to do initial outreach.

San Jose, California, United States

- Ensure that products are delivered on time and in the proper condition while providing excellent customer service. - Responsible for packing delivery order products into delivery cases and loading delivery cases into their vehicles before delivering orders to customers. Itemize count of all products before sealing for delivery to ensure zero missing items. - During downtime in delivery volume, also assisted with in-store duties at the store management team's discretion. - Deliver each order completely fulfilled on time and with a high level of professionalism in compliance with department standards, policies, and procedures, as well as local and state regulatory agencies to deliver the highest level of service.- Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.

Sunnyvale, California, United States

- Receiving materials, physically and systemically, to be used in production operations and engineering projects. Consistently hit put away goals every day in order to keep up with production. - Physically and systemically moving approved Production materials from IQC staging areas into SMKT storage locations in a timed manner because of consistent deadlines making the environment fast paced.- Point-of-use parts replenishment for designated production lines which were on timed deadlines on a daily basis if not hourly. - Fulfilling and transacting Sales Orders for other buildings who requested multiple parts daily.

San Francisco Bay Area

- Demonstrate customer service by ensuring all duties performed contribute to a positive and successful customer experience. Remain educated and informed about all products and up to date on promotions or sales. Ability to work in both a team environment and as an individual contributor.- Worked directly under Office Manager to manage and coordinate driving team with delivery dispatch and sales team with order processing and fulfillment. Consistently managed delivery routes for fastest return possible.- Managed customer service calls in reference to canceled orders and product fulfillment. Created a workflow system for operations that allows you to manage fulfillment orders with customer approval. Raised positive customer experience 200% in two quarters.- Deliver each order completely fulfilled on time and with a high level of professionalism in compliance with department standards, policies, and procedures, as well as local and state regulatory agencies to deliver the highest level of service.- Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.

San Jose, Ca

- Managed all music and art events for Nomikai ( formerly known as Koji Sake Lounge) - Curated guest djs for all weekly events and was able to help the business achieve full liquor license- Created Event promotional materials for DJ nights such as flyers, online ads, and online promotions team- Served as main DJ contact for all special in house events- Able to help promote local and national acts from djs to art creatives- Helped build the establishment to be a staple in the San Jose Nightlife Community

Greater New York City Area

- Store Manager with duties including opening/closing cash register, setting up sales kits, answering emails with clients, helping clients with product packages and upkeep of store cleanliness and layout.- Product Management including staging current weekly layouts for products and merchandise while suggesting current/future product information to clients.Calendar Manage all client accounts including shipping and receiving products, accounts payable and ordering products for clients from various vendors.- Writing editorial projects as a copywriter including 3 published articles on Yahoo's Employee intranet called Backyard. Also took initiative to help manage social media sites like instagram, twitter, and tumblr so I could work closely with branding partners.

San Jose, Ca

- Developed and curated music selection for our community of guests and clients on a weekly basis for private and public events.- Marketed online for events and bookings. Assisted in guest hospitality and hospitality services for private events. Booked weekly over a 4 year period. Bookings were increased consistently after owner/ promoters saw the professionalism I put into my nights as a working DJ.

San Jose, Ca

During my time as co-founder of San Jose Gigantes and as a freelance consultant, I spearheaded the creation of a dynamic community of local DJs in San Jose. I collaborated with the team to produce behind-the-scenes videos, commercials, and ad flyers, as well as product content such as audio mixtapes and button pins. Through my efforts, I was able to build a network of relationships with local clubs, bars, and restaurants to place our DJs and curated nights for open format and genre-specific DJs to become resident DJs. My public relations skills also helped secure placements for our DJs outside of the local community in cities such as San Francisco, Los Angeles, and Las Vegas. Additionally, I created a mini local multi-stop tour with every mixtape release, including events in San Jose, San Francisco, and Los Angeles.

Milpitas, California, United States

- As Team Supervisor for multiple departments I processed products and preparing them for customer fulfillment or store fulfillment using efficient communicator and organizational skills. Scheduled Appointments for incoming and outgoing shipments. Cataloged and itemized incoming products daily.- Excellent customer service and was nominated multiple times for employee of the month.- Daily Shipping Calendar Management for all shipments incoming and outgoing hazardous materials.

San Jose, Ca

- Managed and overviewed all branding and marketing for team including posting content to social media sites like facebook, instagram, twitter, and tumblr. Worked with graphic designers to create advertisements / flyers. Helped visualize website and social media. Headed weekly meetings to plan for weekly and bi weekly events.- Produced content videos in commercial format and behind the scenes footage for San Jose Gigantes and Return of the Boom Zap- Recorded audio of live of mixes and pre-recorded mixes to post as podcasts.

United States

- Complete appointment installation of services with customers including walking the customer through the step by step guide for initial installs. - Configured network and equipment to work with clients LAN in case certain router settings were used with their network. - Administered Interactive tutorials on virtual meeting programs to show clients how to use products including video conferencing and doc share similar to google hangout. - Client Management Duties including schedule and booking of appointments for all future and present clients. We also helped with light IT issues when routers or service providers changed. Also schedule clients with account directors when clients wanted to purchase more items. - Lead the team in closed completed accounts without complaints in my first 6 months.

Certified Agent Outreach, Real Estate

Lead Manager, Real Estate

Activities and Societies: REI Converyor Belt - No Excuses Program 2023 Elephant Challenge 2023