Tyson Harker Email & Phone Number

Kansas City, Missouri, United States

-Led the deployment of a logistics and supply chain management platform, enhancing operational efficiency and visibility.-Led deployment of a credit collection system and payment portal system, streamlining financial operations and improving customer payment experiences.-Managed accounting software upgrades, ensuring seamless integration and enhanced system functionality for financial teams.-Contributed to defining PMO best practices, optimizing project management processes and improving overall project delivery.-Assisting with business continuity efforts, ensuring operational resilience and preparedness for critical business functions.

-Directed global and domestic deployment of Cerner’s SaaS solutions, utilizing AWS and on-prem infrastructure.-Led a team of 35 associates, enhancing performance, efficiency, and professional development.-Managed complex cloud and on-prem systems, ensuring reliability, scalability, and security.-Oversaw cloud migration initiatives, maintaining infrastructure scalability and compliance with regulatory standards.-Developed strategies to optimize SaaS solutions, improving system performance, reducing costs, and enhancing user experience.

-Planned and oversaw the development and delivery of products and services, including financial performance and contractual commitments.-Ensured that current and planned products or services were achievable and delivered according to stakeholder specifications.-Led cross-functional collaboration with internal and external stakeholders to execute client and solution vision, objectives, and strategy.-Developed environment management strategy, change management and control, and issue management protocols.-Researched and maintained knowledge of emerging technologies, evaluating their implementation within solution strategy.-Acted as an escalation point for solution issues and risks, engaging internal teams to drive resolution of incidents.-Supported problem management activities and provided on-call incident management support for clients.-Developed and mentored a team of associates responsible for delivering the technical aspects of client projects or supporting production solutions and services.-Managed supplier relationships, including contracted service support, budgetary reviews, and incident management escalations.

-Maintained, monitored, and managed client systems, serving as the primary technical contact for clients.-Identified and resolved system performance issues to ensure optimal operation and reliability.-Consulted on technical environment and hardware configuration decisions, offering expert guidance for system improvements.-Facilitated client incident responses, coordinating resolutions to minimize downtime and impact.-Led weekly meetings with clients to review performance, address concerns, and align on strategic goals.Supported environment and domain planning, ensuring efficient management and resource allocation.

-Determined and implemented the architectural design and strategy for Cerner’s solutions, focusing on system maintenance, upgrades, and performance optimization. -Collaborated with cross-functional teams to ensure alignment with business goals, while proactively identifying opportunities to enhance system scalability and reliability. -Directed the development of best practices for managing system lifecycles, resulting in improved performance, reduced downtime, and streamlined upgrade processes.

-Executed the implementation, support, monitoring, and maintenance of Cerner’s solutions and services, ensuring optimal system performance and reliability.-Developed and maintained comprehensive monitoring protocols to proactively identify and resolve issues, minimizing downtime.-Provided technical support to internal teams and clients, facilitating timely resolutions and enhancing user satisfaction.-Collaborated with cross-functional teams to deliver system upgrades and improvements, aligning technology with evolving business needs and industry standards.

-Installed, configured, and supported 21 IBM RS/6000 AIX systems, effectively managing environments running AIX versions 4.3.3 through 5.2.-Administered AIX user and group accounts, overseeing permissions for over 350 users to ensure secure access and compliance.-Configured optimal RAID levels for fault tolerance, significantly enhancing data protection and storage reliability.-Installed and supported applications on AIX platforms, including the SunOne Environment, to improve operational efficiency.-Managed software version control and installation for a $60 million software development division at Jack Henry & Associates, ensuring timely updates and compliance with industry standards.-Documented AIX procedures for a large enterprise, creating comprehensive guides that streamlined operations and improved knowledge transfer.-Developed AIX standards for enterprise-wide implementation, promoting consistency and best practices across systems.-Created and managed AIX system and backup tapes, ensuring data integrity and availability for recovery processes.-Provided support as an administrator for Windows 2000, XP, Exchange 5.5, various Office Suites, and Active Directory through a Help Desk, enhancing user productivity.-Set up and maintained web and email filtering using SurfControl, improving cybersecurity measures for the organization.-Configured Double Choco Latte, facilitating basic project management, work order processing, and call center ticket tracking to enhance operational workflow.

-Provided comprehensive support for IBM RS/6000 AIX systems running AIX 4.3.3, specifically managing an HVAC distributor database to ensure optimal performance and reliability.-Delivered PC support and managed the installation of hardware and software, enhancing user productivity and system functionality across the organization.-Designed and maintained the company website, creating an engaging online presence that showcased products and services effectively.-Managed a robust LAN/WAN network for over 20 users across two locations, ensuring seamless connectivity and communication.-Executed regular computer backups on a monthly, weekly, and daily basis, safeguarding critical data and minimizing downtime risks.-Maintained the company’s product and proprietary customer database, ensuring data integrity and accessibility for enhanced customer service.-Oversaw the computer phone and voicemail system, optimizing communication efficiency and supporting business operations.