Supports managed service operations by providing technical support to clients of varying sizes and industries through on-site and remote troubleshooting to promptly resolve hardware and software issues.Performs computer forensic analysis to recover deleted files and identify malware infections to minimize client downtime and remediate security incidents.Responsible for using Microsoft 365 administrator tools to manage users/licenses, implement security policies, and analyze suspicious user activity.Utilized multitasking and time management skills to assist in reducing the number of open tickets by approximately 50 percent.

Monitored server management dashboards to examine network traffic and system performance, resulting in the detection and mitigation of multiple outages.Employed security monitoring dashboards to examine network events, detect infected devices, and triagevulnerabilities present in the environment.Utilized Open Source Intelligence techniques daily to discover emerging threats and vulnerabilities, resulting in the identification and remediation of multiple vulnerabilities.Supported an enterprise-wide Network Access Control implementation by coordinating with team members to identify and remove redundant network switches from the environment, resulting in animproved effectiveness of the NAC solution.

Efficiently organized and managed groups of 50+ guests in a fast-paced environment.Maintained rigorous health and safety protocols to ensure guest safety.Utilized problem-solving and mediation skills to resolve disputes between guests.