Passionate technology professional with a strong focus on customer service, teamwork, communication, efficiency, and consistency. Committed to supporting business operations and improving business performance through creative use of technology. Skilled in quickly learning new systems and software, managing work autonomously, and incorporating prior knowledge and experience to new circumstances. Technical proficiency includes Active Directory, Lotus Notes, Microsoft Office Suite, Adobe Suite, Zendesk, Jira, and more.
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Customer Support Analyst IiMeddbaseSydney, Nsw, Au -
Technical SupportMeddbase Oct 2024 - PresentAustralia -
System Support OfficerDirect Freight Express Mar 2022 - Oct 2024Provide remote desktop support for internal users and external users, including hardware and software troubleshooting, installation of SQL databases, and maintenance of a fleet of Android PDA’s. Offer support through email, phone, and face-to-face communication, ensuring smooth and efficient resolution of technical issues.Achievements• SQL - Created queries to assist the extraction of data -
It Support AssistantMitsubishi Heavy Industries Air-Conditioners Australia Sep 2021 - Nov 2021 -
System Support Officer - SmartlineRea Group Jun 2020 - Jul 2021Offered system and technical support to brokers - with a national customer base of 700, resolving windows and software issues, installing systems, and providing assistance as part of a small team. Contributed to the growth of the team's knowledge base through writing articles and creating effective training materials, and used Zendesk and Python scripting for reporting and analysis, and to extract data.Achievements• Developed a master process list to standardize procedures and train new employees. • Wrote articles to expand knowledge base and improved efficiency. • Used Zendesk to create reports for future guides.• Scripted to automate 3rd-party software installations.• Used Python to extract data from Zendesk API
Tyson L. Skills
Frequently Asked Questions about Tyson L.
What company does Tyson L. work for?
Tyson L. works for Meddbase
What is Tyson L.'s role at the current company?
Tyson L.'s current role is Customer Support Analyst II.
What schools did Tyson L. attend?
Tyson L. attended Unsw, Unsw.
What skills is Tyson L. known for?
Tyson L. has skills like Leadership, Purchasing, General Management, Web Design, Data Analysis, Business Development, Negotiation, Team Leadership, Invoice Processing, Cascading Style Sheets, Pc And Mac Platforms, Html.
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