Tyson Metcalf Email & Phone Number

Remote

- Collaborated with cross-functional teams to improve our onboarding experience and customer relationships- Lead, trained, and mentored a team of Service Delivery Managers- Defined and integrated roles, responsibilities and processes for Service Delivery Management team- Project Manager for industry leading customers. Responsibilities included hosting.

Sandy, Utah, United States

-Provided business, technical and product knowledge in support of in-life account management to some of our most strategic customers-Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues-Met of surpassed renewal rate goals and customer satisfaction-Provided customer and market feedback to.

Sandy, Utah, United States

-Lead, trained, and assisted in skill development to a team of Operations Analysts -Demonstrated critical thinking and complex problem solving in developing tailor-made solutions to some of largest customer's inquiries -Provided business, technical and product knowledge in support of in-life account management to some of our most strategic customers-Played.

Sandy, Utah, United States

- Developed a new team function to support some of the company's top customers- Owned the process of issue resolution and communication - Worked cross-functionally with Technical & Customer Operations, Insights Management and Product Development to develop solution plans for key accounts- Managed and train a team of Operations Analysts

Sandy, Utah, United States

- Lead analyst on a developing team to support high revenue accounts- Developed and executed on operational strategies- Assisted in building key ad hoc deliverables with an eye for future scaling

South Jordan, UT

I provide data insights for e-commerce clients selling on Amazon.com. Responsibilities and duties include: Ad hoc analysis, weekly reports, data management, intermediate between the client and our tech team. Frequent daily use of Excel, SQL and Outlook. Skills needed for this job: data analysis, communication, time management, complex problem solving.

Bluffdale, UT

- Implemented a path to market strategy which included a vision for A+ pdp content, budget, inventory planning, and advertising- Worked with distribution and drop shipping management to ensure proper inventory fulfillment - Assisted in product and package design

Salt Lake City, UT

- Data analysis for past event outcomes and future event planning- Worked with a team of marketers to promote a team brand and identity throughout every project and deliverable- Assisted with on-site event marketing activities- Outreach to students and local community to promote University of Utah athletics

Sandy, Utah