Tyson Reimer Email & Phone Number

Lawrence, Kansas, United States

Cut overall budget while implementing a more user-friendly environmentDecreased downtime by 30% to better serve our patientsAdministrator of all software platforms including O365, Spiceworks, Nagios and VspherePartner with vendors to increase our functionality and securityPlan and implement infrastructure maintenance as well as systems upgradesVendor Management

Supervise Logistics Business Systems for the DC. Review and monitor the effectiveness of the DC systems to ensure timely and accurate functionality. Maintain equipment and software. Ensure compliance with all administrative reporting requirements and that they are delivered in a timely manner. Orient, train and evaluate employees.

Provide white glove service for staff, faculty and physicians of University of Kansas Medical Center. Managed a team of 10 Service Desk Analysts I/II that would troubleshoot and resolve hardware, software and connectivity issues in a mixed environment. Responsible for development and progression of staff. Team leadership and training in the areas of customer experience and customer service. Monitor, report and improve KPI’s. Create and implement team building exercises for staff. Supervise the evaluation, procurement and rollout of computers on campus. Collaborated with various departments to better the University in all aspects. Interview, hire and train new Service Desk employees. Perform evaluation of both vendors and personnel.

Provide support and leadership to a team of Technicians and Help Desk personnel. Enterprise Deployment scripting and packaging. Management of computer systems and mobile devices across multiple universities. Administration of management and licensing software. Ticket resolution in a high volume Help Desk environment.

Managed and directed a team charged with the equipment set up in classrooms and venues for special events and other campus activities. This included coordinating with different departments around campus including; event planners, material delivery, faculty, security, executives and other event stakeholders. Other duties included working with security on the installation of a new security camera system and management of the executive runner team.

Assist post-graduate students who are attending classes online from various universities. Troubleshoot issues with accessing the online platform. Provide customer service and prompt resolution to any and all issues they may be having, including but not limited to; technical issues, issues with faculty and grades using Salesforce and Adobe products. Quick response via email and/or phone to ensure superb customer service.

A.S. Recording Arts, Recording Arts

Aa, Education