Ty Sullivan Email & Phone Number

Greater New York City Area

S.T. Management Group, Inc., New York City, N.Y. March, 2002 to PresentDirector of Marketing and Social Media / Customer Service Lead 6 person marketing team for restaurant holding company with brands that include fresh&co., Café Metro, Food Merchants, Food Exchange and Flavors. Serve as Company Ambassador and oversee all advertising, press, web activity, social media and community relations. Develop and implement comprehensive marketing strategies for all campaigns, website and… Show more S.T. Management Group, Inc., New York City, N.Y. March, 2002 to PresentDirector of Marketing and Social Media / Customer Service Lead 6 person marketing team for restaurant holding company with brands that include fresh&co., Café Metro, Food Merchants, Food Exchange and Flavors. Serve as Company Ambassador and oversee all advertising, press, web activity, social media and community relations. Develop and implement comprehensive marketing strategies for all campaigns, website and ongoing operations. Handle all customer service relations outreach with guests and handled all in-store team training. Key Achievements• Developed and implemented promotional campaigns resulting in a 60% revenue increase company wide• Reduced marketing POP costs by over 40% by establishing in-house print shop and design team • Developed Customer Service Training programs for all store managers and new team member orientations• Maintain ongoing morale and motivational programs for over 950 Employees in multiple locations• Helped set the tone and launch of website generating a 300+% increase in delivery sales • Raised over $700,000 for charitable organizations such as No Kid Hungry, MDA, Friends of Karen• Created buzz campaigns that garnered local media attention and brand awareness• Developed and grew all social media programs that increased sales and web traffic Show less

Nyc

A Director of Marketing with an exceptional track record increasing sales and building brand recognition for a multi-unit restaurant group. Outstanding achievements include creating and developing fully functional design, PR, print and social media departments from the ground-up. In charge of executing all strategic marketing agendas for the company’s website while establishing customer service protocol’s for both eCommerce and in-store operations. Among the many long-lasting partnerships… Show more A Director of Marketing with an exceptional track record increasing sales and building brand recognition for a multi-unit restaurant group. Outstanding achievements include creating and developing fully functional design, PR, print and social media departments from the ground-up. In charge of executing all strategic marketing agendas for the company’s website while establishing customer service protocol’s for both eCommerce and in-store operations. Among the many long-lasting partnerships formed while heading up public relations are are iHeart Radio, Coca-Cola, Food Bank of New York and residing on Share Our Strength’s No Kid Hungry Social Media Council. Show less

Nyc

A Training and Guest Experience Director with an exceptional track record increasing performance levels of team members for a multi-unit restaurant group. Outstanding achievements include creating and developing fully functional Learning Management Training program, creating all training modules and exams with direct hands on retraining where necessary, built department from the ground-up. In charge of executing all strategic training and team building seminars. Establishing customer service… Show more A Training and Guest Experience Director with an exceptional track record increasing performance levels of team members for a multi-unit restaurant group. Outstanding achievements include creating and developing fully functional Learning Management Training program, creating all training modules and exams with direct hands on retraining where necessary, built department from the ground-up. In charge of executing all strategic training and team building seminars. Establishing customer service protocols for both eCommerce and in-store operations and overseeing all guest outreach and insuring guest issues are addressed, solved and review with stores supervisors and teams. Responsible for all job fair and hiring efforts of candidates and maintain relations with any and all hiring agencies. Show less

Nyc

Waiter / General ManagerBegan as waiter and promoted to GM for two locations of high-end diner that catered to business and celebrity clientele. Supervised 65 employees and responsible for staff scheduling, ordering product, creating profit and loss statements, and inventory control.Key Achievements:• Developed a strong relationship with City Harvest to get food to the homeless• Improved efficiency/reduced waste/saved money by creating a realistic ordering strategy

Worked hand in hand with the Senior Producer researching and building news stories as assigned on a daily basis with strict deadlines for daily broadcast by Mike Taibbi, Senior Investigative Reporter. Handled all outreach to contacts regarding setting up interviews and choosing key footage after the days shoot to take into editing. Worked with editing team to create the on-air story and confirmed final on-air package.

Ba, Communications

Activities and Societies: Theatre was my minor so I kept very busy between radio, writing, producing and acting.

Ba, Media Communications And Theatre