• Oversee the entire lifecycle of hotel hardware and software systems, ensuring optimal performance and efficiency.• Implement and enforce company data security protocols, safeguarding sensitive information and maintaining compliance with industry standards such as PCI-DSS.• Develop and uphold company IT standards to streamline operations and enhance productivity across departments.• Provide comprehensive support and troubleshooting services to clients and guests, resolving issues promptly and ensuring a seamless experience.• Stay abreast of emerging technologies and industry trends, recommending innovative solutions to improve IT infrastructure and operations.• Collaborate with cross-functional teams to identify and address IT needs, fostering a cohesive and productive work environment.• Conduct regular audits and assessments to evaluate system performance, identify vulnerabilities, and implement necessary enhancements.• Act as a liaison between the IT department and senior management, communicating key insights and recommendations to drive strategic decision-making.• Foster a culture of continuous improvement, encouraging professional development and knowledge sharing among team members.• Maintain documentation and records related to IT operations, ensuring compliance with regulatory requirements and internal policies.