Ty Wetzel Email & Phone Number

Coopersburg, Pennsylvania, United States

Led the scope, design, and implementation of a new communication platform, working closely with organizational stakeholders to identify requirements, and presenting comprehensive project proposals to executive leadership for approval. Provided technical guidance and training to ensure seamless adoption by the organization.Provided technical support and expertise to the Corporate Communications department, ensuring smooth operation and integration of existing communication tools and platforms.Created and optimized digital content, ensuring compatibility with internal IT systems and enhancing user experience.Analyzed and resolved technical issues related to internal communication platforms, reducing downtime and ensuring consistent and available messaging across the organization.

Coopersburg, Pennsylvania, United States

Project Leader - Enterprise Application Portfolio Management - primary analyst for global business in discovering software solutions to both emerging and existing business problems.Technical Leader - Internal AV Studio Buildout - design, procurement, and deployment of organization's first in-house studio dedicated to video-recording and broadcasts to both internal employees and external customers.Co-project Lead - Data Governance - proposed and implemented data retention policies within MS Teams to automatically minimize accumulation of stale, inactive, and unmanaged business data. Developing new policies for user-centric cloud and on-premise storage solutions.Continued Responsibilities:Program Manager - Corporate Collaboration & Software PortfolioLead Administrator - Microsoft Teams, Skype for Business, OneDrive for Business

Allentown, Pennsylvania Area

Lead Administrator - Microsoft Teams, Skype for Business, OneDrive for Business - required to stay current on available O365/Enterprise Mobile Security (EMS) features and controls and proposing configuration recommendations that meet business objectives and corporate policies (i.e. governance, data retention, access security) and end-user requirements (end-user support, end-user education/change management)Business Liaison/Lead IT Analyst: Product Development/Engineering - responsible for keeping executive-level Engineering business-leaders informed on IT project statuses and current strategies. Also serving as an IT business process subject matter expert (SME) for Engineering employees -and vice versaProgram Manager - Corporate Collaboration & Software Portfolio - responsible for establishing, communicating, and maintaining corporate collaboration strategies and available tools. Also responsible for identifying areas of savings opportunities within Lutron’s overall software portfolioLead, Design - Corporate AV Systems, Collaboration - lead specifier of all (including C-suite) corporate AV system designs and corporate conference room AV refresh deployment ($450K+ improvement project)Lead Administrator – Polycom Trio 8500, 8800 - driving 150-unit Polycom upgrade with cloud-based deployment/management. Integrating Polycom VoIP/SIP devices to local network directory resources , Lutron's Exchange Online instance, and soon integrated Teams services

Allentown, Pennsylvania Area

Developed and delivered formal technical training programs on Lutron’s residential and commercial solutions to Lutron employees and customersProvided pre-sales support of technically complex, large-scale projects with a focus on designing IP-based, building control system integration methods and documenting formal system sequences of operationsAdviser to Engineering development teams; provided aggregated customer viewpoint feedback, new product/feature requests and requirements

Coopersburg, Pa

Provided Level 2 support for residential, IP-based lighting control systems to homeowners, dealers, specifiers, and internal employees; diagnosing complex system issues in a team-based environment efficiently and effectivelyCollaborated and coordinated with outside departments including Engineering, Sales, and Field Service to provide customers with unified, comprehensive solutionsCreated and managed functional short-term solutions for new problems quickly while under pressureAdvised and supported customers modifying existing network setups to allow remote access via a VPN connection