Provide professional and courteous customer service to clients via phone, email, and online chat, ensuring prompt and accurate responses to inquiries and concerns.• Handle client complaints or difficult situations with empathy and professionalism, striving to find resolutions that meet both client and firm's needs.• Act as the first point of contact for clients, addressing their questions, resolving issues, and escalating complex matters to the appropriate department or team member.

• Gathered information, scheduled appointments, answered inquiries, and logged call outcomes in multiple systems. • Navigate through multiple computer applications with speed and accuracy in a fast-paced work environment.• Respond to emails from patients/providers and communicate with prospective customers via chat and social media.

• Processed customer orders in a timely manner.• Developed accurate weekly and quarterly sales reports for management review.• Carried out regular stock checks, developed accurate inventory reports leading to a decrease in inventory stock outs by 10%..• Responded to customer inquiries promptly and operated virtual customer support, resulting in a 50% increase in customer satisfaction.