Provide governance , technical expertise, SME Knowledge and Solution Architecture directions to both IT and business teams. Accountable for continuous improvement, stability as well as business continuity for these systems, as they bring in $6 B in annual revenue. Highly Technical and a hands on leader.Hardworking and willing to go the extra mile

Manage the Arbor billing system to ensure smooth running of the day to day operations.Offer prompt resolutions in the event of production issues as well as actively looking at ways to reduce occurrences of major production incidentsEnsure that production issues are followed resolved promptly and processes are put in place to ensure incident does not recurProvide billing system SME knowledge to service delivery teamsProvide guidance to the more junior members of… Show more Manage the Arbor billing system to ensure smooth running of the day to day operations.Offer prompt resolutions in the event of production issues as well as actively looking at ways to reduce occurrences of major production incidentsEnsure that production issues are followed resolved promptly and processes are put in place to ensure incident does not recurProvide billing system SME knowledge to service delivery teamsProvide guidance to the more junior members of the team and manage the maintenance team as a whole.Act as the primary liaison party with the offshore development team situated in Singapore. Show less

Provide maintenance and production support for a building security application software (SecurNet).Interacting with external vendors to effect changes requested by individual projects.

Provide support to the Kenan Arbor 11.0 billing software.Developed and maintained new custom modules for the existing billing system using both Oracle PL/SQL and C++, enabling it to handle new products and services rolled out by SINGTEL. Gathered user requirements through meetings as program manager. Analyzed feasibility of requirements and potential impact to current system.Wrote up ISO compliant design documents for future reference.Supported user testing and… Show more Provide support to the Kenan Arbor 11.0 billing software.Developed and maintained new custom modules for the existing billing system using both Oracle PL/SQL and C++, enabling it to handle new products and services rolled out by SINGTEL. Gathered user requirements through meetings as program manager. Analyzed feasibility of requirements and potential impact to current system.Wrote up ISO compliant design documents for future reference.Supported user testing and verification on functionality and capabilities of new software.Provided support and maintenance after solutions have been cut over to production. Show less

Recruited to develop a GUI-based expert system to help and to teach novice technicians to better troubleshoot wire bonding machines, reducing machine down time and increasing productivity. Used mainly proprietary software known as XpertRule.Provided maintenance for over 200 wire bonders and over 500 PCs on the assembly line.