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15+ years of software development, project/program management, engineering developer support, customer relationship management, and electronic device certificationsHands-on experience releasing and deploying applications across desktop, mobile platforms (iOS and Android), and embedded systemExperience managing geographically distributed teamsResult oriented, successful in managing multiple concurrent product releases and partner programsSpecialties:Software Engineering leadership and execution, Project and Program management, Agile/Scrum development practices, operational efficiency and excellence, mobile application development, building and leading teams, customer relationship management, team development/motivation, English and Chinese (Mandarin and Cantonese) bilingual
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Engineering Program Management DirectorAdobe Nov 2024 - PresentSan Jose, Ca, Us -
Principal Program Manager - Genai Adobe FireflyAdobe Feb 2021 - PresentSan Jose, Ca, Us
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Senior Program Manager - Creative Cloud PlatformAdobe May 2017 - Feb 2021San Jose, Ca, Us
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Sr. Software Program ManagerNvidia Feb 2016 - May 2017Santa Clara, Ca, Us -
Engineering ManagerWalmart Ecommerce Aug 2015 - Feb 2016Bentonville, Arkansas, UsManage an engineering support team ensuring delightful customer experience onthe global Wal-mart eCommerce sites. -
Engineering Manager, Digital Publishing High Profile EngineeringAdobe Mar 2013 - Mar 2015San Jose, Ca, UsManaged an Agile development team to deliver high-quality solutions to enable customer success with our products.• Achieved 95% manager effectiveness score for Adobe annual employee survey. • Led a key feature development to expand DPS into a new business segment.• Delivered customer driven features on Android and iOS platforms.• Remodeled a client-server application to enable custom workflows with key partners.• Planned and implemented legacy applications end of life (EOL) program to refocus resources on strategic projects.
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Customer Engineering ManagerAdobe Jun 2012 - Mar 2013San Jose, Ca, UsLed a global customer engineering team providing engineering services to our device OEM, Software on Chip, and Scaling Partner ecosystem for Flash Runtime.• Built strong relationships with Digital Home Mobile OEM and Silicon on Chip manufactures and strategic customers to enable a quarterly 50% adoption rate of Flash Runtimes.• Coordinated cross-functional internal teams, including Business Dev, Customer Care, Core Engineering, and International Customer Engineering teams to port Flash DRM onto video streaming devices.• Drove increases in software quality by reducing compatibility issue by 75% to enable consistent cross-platform experience for customers.
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Lead Escalation Engineer, Digital Publishing High Profile EngineeringAdobe Dec 2011 - Jul 2012San Jose, Ca, UsHandled high profile customer escalations for a digital publishing workflow and worked with the Product Teams and service providers to resolve customer issues and to ensure our customers can provide content to their readers on a multitude of devices instantly.• Defined and implemented on call process to ensure instant response, reducing response time by half.• Documented operation run book to ensure consistent triage procedures,• Introduced scrum practices to the team. Served as a Scrum Master to facilitate Sprint planning, Sprint tracking, daily sync-up meeting, and help to remove any impediments the team encountered.• Drove escalation meetings with all stakeholders to clarify requirements and bring closure to escalation issues.
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Lead, Customer Engineering, Mobile & DevicesAdobe Oct 2005 - Nov 2011San Jose, Ca, UsA team lead of a global remote team of 7 individuals. Was responsible for day-to-day operations, including mentoring of junior members, handling escalations, and assigning resources.• Formalized the Device Certification Program for Flash on Deices, resulting in increased scalability 10 times, from 100’s to 1000+ devices per year.• Defined certification test suite automation requirements, reducing certification turnaround time by 50% while maintaining quality.• Provided engineering support for OEM and Silicon partners to port the Adobe Flash Runtimes to various embedded devices, resulting higher customer satisfaction.
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Field Service EngineerWind River Systems Dec 2000 - Oct 2005Alameda, Ca, Us• Supporting client developers using the VxWorks and pSOS real-time operating systems by handling critical escalations, providing consultation; visiting clients onsite if necessary• Interfacing with the clients and developers to verify and report software defects and providing temporary workaround solutions to clients• Designing and creating test code and cases to aid in the troubleshooting of client problems• Maintaining legacy code for clients using older versions of VxWorks • Writing and reviewing tech notes as well as developing and maintaining sample code, to be posted on the company online support website for the customer knowledgebase
Tony Zhao Skills
Tony Zhao Education Details
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San José State UniversityComputer Engineering -
San José State UniversityComputer Engineering
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Ucsc Silicon Valley Extension
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Ucsc Silicon Valley Extension
Frequently Asked Questions about Tony Zhao
What company does Tony Zhao work for?
Tony Zhao works for Adobe
What is Tony Zhao's role at the current company?
Tony Zhao's current role is Principal Program Manager at Adobe.
What is Tony Zhao's email address?
Tony Zhao's email address is tz****@****ail.com
What is Tony Zhao's direct phone number?
Tony Zhao's direct phone number is +140853*****
What schools did Tony Zhao attend?
Tony Zhao attended San José State University, San José State University, Ucsc Silicon Valley Extension, Ucsc Silicon Valley Extension.
What are some of Tony Zhao's interests?
Tony Zhao has interest in Children, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief.
What skills is Tony Zhao known for?
Tony Zhao has skills like Agile Methodologies, Mobile Devices, Software Development, Software Engineering, Mobile Applications, Scrum, Web Applications, Android, Flex, Flash, Java, Actionscript.
Who are Tony Zhao's colleagues?
Tony Zhao's colleagues are Seyed Reza Mosavi Borna, Bob Bailey, Pulkit Gupta, Shailesh Kumar, Jeff Few, Miriam Stella, Clayton Humberto.
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