Lead, Sales Operations
Current• Amazon.au Responsibilities:• Managed Amazon.au booking, shipping, compliance documentation, andRFQ/IR submissions.• Maintained the NPI tracker and provided weekly WOH suggestions to sales and CM teams.• WW B2B RMA Team Responsibilities:• Oversaw 8 team members, ensuring consistency in policies, procedures, andoperational standards.• Managed job rotations based on specialties and workloads.• Fostered a positive team environment, building strong relationships and ensuring motivation.• Compiled and presented weekly RMA aging reports and provided daily assistance as needed.