Adam Schofield Email & Phone Number

Grapevine, Tx, Us

Dallas, Tx, Us

Lead the development, prioritization, and execution of large cross-functional programs at Southwest Airlines. Provide leadership and vision to a team of 30 Sr. Managers, Business Consultants, and project managers responsible for modernization of the Southwest Airlines operation.

Dallas, Tx, Us

Drive strategic operational improvements and development of the Southwest Operations Portfolio and Portfolio Management team and practices. Partner with business stakeholders in various operating divisions and lead a team of Product Managers and Product Owners to shape the product vision, road map, and functionality for all aspects of technology used by the front-line team.• Define, socialize, and prioritize five-year strategic roadmap for Southwest Airlines Operations to enable new operational capabilities that provided operational efficiency and modernization• Led development and implementation of a system for evaluating, prioritizing, and implementing projects within the Operations Division• Led program to modernize Southwest operations by eliminating paper from flight and ground operations processes, providing the airline with a modern, resilient platform to conduct operations

Dallas, Tx, Us

Drove operational improvements and efficiencies through the development and implementation of critical software systems supporting airline’s Network Management and Irregular Operations Recovery capabilities.• Managed 6 Product Managers and oversaw $20M+ in annual product development; defined, socialized, and executed strategic plan and roadmap for future network management operational vision, processes, and tools• Developed, led, and completed contract signature via an RFP for an off-the-shelf Airline Movement Control solution to replace aging operational system, resulting in $15M+ in savings• Developed aircraft routing and optimization solution to effectively route aircraft to overnight and line maintenance, resulting in savings of $10M annually

Dallas, Tx, Us

Led the strategic planning and execution of internal and cross-departmental operational and technology projects designed to identify and capitalize on opportunities for improvement within the Network Operations Center.• Led a cross-functional team to change business process and technology tools to increase gate utilization at key city to 10 turns per gate, allowing for the execution of optimized flight schedules• Led development and implementation of a briefing system within the NOC that increased communications and allowed for improved decision making• Led a re-write of NOC emergency procedures to increase efficiency and efficacy of NOC response to airline emergency events

Burlingame, Ca, Us

Directed a portfolio of 100+ enterprise-level IT projects and hundreds of additional technology integration projects to facilitate a $4B merger between Virgin America and Alaska Airlines.• Oversaw all timelines and dependency tracking for 300+ integration related projects with $500M in anticipated annual cost and revenue synergies• Identified, developed, and implemented process change opportunities within Virgin America to align business process with industry standard and Alaska Airlines Operations Performance Leadership standards, improving Virgin America controllable on-time performance by 10% YOY • Utilized business expertise to identify and deliver solid technology products to support merging airline business processes• Led successful initial launch of service in Hawaiian markets (HNL and OGG) for Virgin America by coordinating station facilities and IT for ETOPs launch

Denver, Colorado, Us

Led 400 customer service agents/support staff and 22 management personnel at the airline’s operations at the Denver International Airport, facilitating the departure of up to 140 daily flights. Led Frontier/Denver Hub $100M profit/loss activities for customer service and directed development of customer management procedures leading to 50% reduction in customer wait times and 25% reduction in flight delays from 2014 to 2015.

Southlake, Texas, Us

Supported the development, deployment, evaluation, and continued maintenance of SabreSonic Airport platform with 15 national and international airline clients including Virgin Australia, Etihad Airways, Philippine Airlines, Aeroflot, and Pakistan International at dozens of airports across the globe. Engaged and partnered with airline decision-makers to determine business needs and develop product strategy and served as subject matter expert in airline departure control systems and airport business processes.

Burlingame, Ca, Us

★ Oversaw all aspects of ramp services, from cleaning to vendor management and customer service for Ramp Services and Station Operations Departments.★ Ensured compliance with all safety guidelines and government regulations while sustaining the company's record of on-time performance.★ Recruited to spearhead the transition to a state of the art reservation system that comprehensively changed all station operations, functions and policies, team travel benefits and operations control software.★ Coordinated and led training for front-line supervisors, resulting in substantial gains in customer service and reduced aircraft damage.★ Contributed to the success of operations through the leadership of process improvements and change management processes.★ Mapped processes tied to System Operations Manager and crew scheduling staff functions to identify opportunities to streamline workflows.★ Introduced strategic and tactical business processes that resulted in improved guest experiences and employee satisfaction.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT VIRGIN AMERICAHeadquartered in California, Virgin America offers attractive fares and innovative amenities aimed at reinventing air travel. Virgin America was named “Best Domestic Airline” in the Condé Nast Traveler ‘Readers’ Choice’ Awards and “Best Domestic Airline” in Travel + Leisure’s ‘World’s Best’ Awards every year since 2008.

Dallas-Fort Worth, Texas, Us

Manager - Airport Services Automation and Reporting (2009-10)Allocated resources for, prioritized work efforts of, and led team of developers, database administrators, and project managers to create or enhance more than 250 intranet websites and business applications. Championed implementation of industry standard IT and project management practices that increased team credibility, productivity, and innovation.• Project managed system migration from locally based to datacenter based hosting to improve reliability, speed, and security Senior Strategic Project Coordinator (2008-09)Designed, developed, and implemented enterprise initiatives with focus on using web and mobile technology to increase revenue and automate or streamline operations. Coordinated with multiple departments, including information technology.• Designed and implemented mobile check-in and bag acceptance device that increased airport-based annual revenue by $3MManager - Airport Services (2007-08)Administered $12.5M budget and managed 210 union and management employees in Passenger Service, Ramp Service, Building Maintenance, and Automotive Maintenance departments to carry out day-to-day activities at DCA. • Reduced salary and non-salary operating expenses by 15% through effective budgeting and improved fiscal controlsManager - Ramp Services (2006-07)Managed $8M budget and led 20 customer service managers and 400+ fleet service clerks at American’s JFK hub.• Developed and implemented a new automated gate utilization system that reduced aircraft arrival delays by 25%Customer Service Manager (2004-06)Supervised large union workforce in baggage handling and aircraft arrival/departure duties at SFO.

Us

Directly responsible for all "below-the-wing" operations at SFO. Managed and coordinated all aspects of aircraft appearance, including cabin cleaning, vendor stock levels, and vendor compliance. Directly accountable for all inbound baggage delivery times, ramp controllable outbound baggage service issues, ramp or operations controllable on-time performance, and all contracted ground handler policy and procedure compliance.