Tzu-Chen(Vincent) Wang Email & Phone Number

Taipei City, Taiwan

• Opening team of Seasons by Olivier e. (25-stars Michelin Chef)• Established SOP procedures, identifying bottle neck and improving operation flow, improve staff satisfaction at work and a good work balance between staff• Initiating and supporting new marketing activation ideas to be implemented in the restaurant to generate incremental revenue• Google Review 4.2/5 • BSA Score: 76.9%• LQA Score: 80.7%• Departmental Trainer + W Lux Basic Champion• Certified Servsafe Food Safety FSQM + Certified First Aider

Taipei City, Taiwan

• W Lux Basic Champion & Departmental Trainer• Handle guest complaints and resolve immediately, while increasing guest satisfaction and experience• Manage daily manpower to ensure smooth operation• Ensure high level of service is provided and following the BSA rubric• eCornell Certificate: Identifying and Managing Emotions & Becoming a Powerful Leader• Rotated to: ADD, Bar, Mooncake, Banquet, YEN fine dining, IRD

Vaud, Switzerland

The final SBP project involves consulting a real client in a team of 6 students with the support of a coach for 9 weeks.• Won the best project of the Spring 2021 semester out of 53 projects• Part of a diverse team of 5 classmates to develop a French restaurant concept in Singapore• Provided F&B knowledge to ensure all restaurant planning and details are included

Hongkong

• Created continental decks to be applied in all APAC for specific brands• Assisted in building a completed list of R&B in APAC for Marriott BonVoy loyalty program • Had an opportunity to visit a hotel for inspections and tested a newly created cocktail menu• Initiating beverage activations to build incremental revenue for Marriott during COVID • Enhanced R&B staff training and highlight the importance of hygiene measures for COVID

Switzerland

The Service team works with the F&B team to provide supplies of F&B (food, wine, etc) for events planned for EHL Smile. The Service team specifically arranges the floor plan layout and provide the utmost care for the guests.

Switzerland

Service team provides an over look of the floor plan for our main event "Gala Dinner". We serve the purpose to assist the team to deliver the best possible service throughout the event and ensure all the guests are happy.

Jumeirah Beach Residence (Jbr), Dubai, United Arab Emirates

• Food runner and head waiter at a semi-fine dining social Italian restaurant, Splendido.• Transferred to banqueting during Ramadan.• Transferred to Caravan for morning buffet serving.• Finished the internship in In Room Dining service.

Bachelor'S Degree In International Hospitality Management, Hospitality

Activities and Societies: EHL smile, Volleyball, Basketball• Intensive elective: Concept Brief Development for F&B • Elective: Luxury.

International Baccalaureate (Ib) Diploma, With Bilingual Diploma

Activities and Societies: Executive member of Model United Nations, Executive member of National Honor Society, Captain & MVP.

International Baccalaureate

Activities and Societies: Volleyball, Basketball, Football (Soccer), MUN, House Captain, NHS, Student Council Treasurer

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