Tzuting Yen Email & Phone Number

Zurich, Switzerland

Zurich, Zurich, Switzerland

- Orchestrated end-to-end management of localization projects, overseeing their progression from software development to product market launch.- Implemented risk management strategies, resulting in a 20% decrease in project scope creep and a 15% increase in project success rates.-Fostered proactive and transparent communication with stakeholders, aligning available resources with project roadmaps to optimize outcomes.- Ensured project documentation accuracy, resulting in a 100% compliance rate with audit requirements and a 30% decrease in project misunderstandings.- Collaborated with cross-functional teams, resolving 95% of project conflicts within 24 hours, leading to improved decision-making and stakeholder confidence.- Led coordination efforts for localization quality assurance tasks, providing regular project status updates to senior program managers to ensure alignment with project objectives.- Established and managed weekly testing tasks for testers, including the development of test plans and the creation of bug reports, to maintain product quality and functionality.

Dublin, County Dublin, Ireland

- Led 200+ translation tasks and testing sessions to globally launch WhatsApp on Windows, achieving 80K daily active users.- Collaborated seamlessly with cross-functional teams to transform Mac Catalyst prototype to launch-ready version within 4 months.- Managed a high volume of projects aimed at localizing software product UI under demanding conditions and tight timelines, ensuring successful delivery.- Designed, tested and analyzed localization quality assurance processes to increase the overall quality of localized software. - Identified and addressed 15 key pain points in workflows and tools, resulting in a 25% increase in process efficiency and a 30% reduction in project turnaround time.

Dublin, County Dublin, Ireland

Managed end-to-end localization projects in 29 languages across over 200 territories for Netflix. Key responsibilities include project scheduling, execution, vendor relationship management, and internal training support. Demonstrated excellence in delivering high-quality global content across multiple social media platforms.- Oversaw high-profile localization projects for the Supplemental Marketing Team, including localization, quality control, archiving, and delivery across various platforms.- Reviewed, prioritized, and monitored the progress of issues impacting localized product content relevance, quality, and functionality.- Investigated and resolved escalations from linguists and vendors, achieving a 100% resolution rate within SLA and client terms.- Standardized project templates for project coordinators to enhance project management quality and efficiency.- Analyzed Zendesk ticket trends to identify recurring issues and opportunities for training.Provided support to Netflix Localization Project Managers for ad-hoc inquiries.

County Dublin, Ireland

Collaborated with cross-functional teams to develop, review, and refine localized metadata for the Taiwan and Hong Kong markets at Netflix. Managed daily team tasks and prioritized incidents effectively.- Coordinated with cross-functional teams to review and refine localized content Traditional Chinese markets.- Planned and managed project schedules, ensuring tasks were completed efficiently and on time.- Exceeded stakeholder expectations by efficiently organizing a significant volume of content metadata using multiple tools.- Triaged, reported, and tracked linguistic and UI issues across various devices.- Provided proactive communication and mentorship to onboard new testers effectively.- Conducted market-specific training for newcomers to ensure a thorough understanding of project requirements.

County Dublin, Ireland

‐ Excellent record in editing and reporting in-game language components for multiple projects, including Call of Duty: WW II, Destiny 2, Call of Duty: Infinite Warfare- Work with linguist teams to ensure localization best practices are followed to minimize downstream issues and decrease cost and time-to-market for the localized versions‐ Operated QA process to identify functional and linguistic issues, leading Call of Duty: WWII earned $1 billion in global sales‐ Successfully achieved excellent results of the localized content in various areas, such as linguistic, cultural, graphics identity and music with high accuracy‐ Tracked and verified each reported issue under high pressure and tight time frame

Taichung City, Taiwan

Superior project management competence in leading the team to achieve goals and meet success criteria. Excellent ability in building automation tools and improving efficiency.‐ Digitalized administrative tasks and optimized the data storage system to ensure the teachers retrieved student data with ease, freeing up 2 extra hours each week for all teachers ‐ Managed Parent Involvement Program, utilizing problem-solving and proactive communication skills to address parent questions, concerns, and ideas on a daily basis through email and phone‐ Enhanced the school’s vision as a national benchmark in educational excellence of diversity and equality through supporting immigrant parents' inquiries ‐ Orchestrated a series of parenting seminars in the areas of child protection within schedules and budgets

Taichung City, Taiwan

Took overall responsibilities as a director to the newly founded kindergarten of 7 staff and 140 students by setting organizational goals, allocating school budgets, maintaining student discipline, and serving as a school spokesperson in public. Key achievements including pupil intake growth, successful financial management, and positive publicity. - Led Teaching Farm Project, successfully secured €15,000 funding for converting a plot of unused school land into a teaching farm - Led the school in an outreach campaign through hosting a series of local community activities, which tripled the student intake from 52 students in 2012 to 140 students in 2014 - Collaborated with the IT department to streamline admin processes for applying National Childcare Subsidy Program, reducing application turnaround time by 50 % - Strengthened the Early Childhood Admissions process by creating a parent questionnaire to learn more about students and their families- Created Facebook and Twitter content and mass email system to promote the academic and social life of the school- Establishes and maintains communication with the Principle and school Staff about the student needs and aspects of the after-school program

Beijing City, China

Master Of Arts - Ma, International Early Childhood Education And Care

Erasmus Mundus Joint Master degrees programme scholarship award

Diploma, Project Management

Bachelor Of Arts - Ba, Early Childhood Education And Care