U M Email and Phone Number
🌟 Reflecting on My Journey: Lessons from Dell and Adobe 🌟 Happy Selling 19 Plus yearsWith nearly two decades of experience in sales, I've had the privilege of working with some of the most innovative companies in the tech industry, including Dell Computers and Adobe Systems.At Dell, I honed my skills in Technical sales, helping businesses optimize their IT infrastructure. Understanding client needs and delivering tailored solutions drove my success.At Adobe, I started as a Customer Service Officer in retention, where I learned the art of relationship-building and problem-solving. From there, I transitioned to Enterprise account management, where I built relationships with C-level executives and crafted strategies to help organizations achieve digital transformation. I exceeded my sales targets by 100%, driving growth through a consultative approach.These experiences have sharpened my expertise in solution-based selling, relationship-building, and strategic negotiation. As I step into new challenges, I carry these lessons forward, always striving to exceed expectations.Excited for the road ahead and the opportunities to come!#salesleadership #techsales #dell #adobe #careerjourney #growth
Vancouver Career College
View- Website:
- career.college
- Employees:
- 280
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Assistant Director Of AdmissionsVancouver Career CollegeVancouver, Bc, Ca
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Assistant Director Of AdmissionsVancouver Career College Jul 2024 - PresentNew Westminster, British Columbia, Canada*Lead and mentor the admissions team to drive performance and ensure high-quality service.*Oversee the application review process, ensuring accurate and timely decisions.*Organize and participate in recruitment events, including open houses and campus tours.*Build strong relationships with high schools, colleges, and educational partners to expand outreach.*Monitor admissions data and produce reports on recruitment progress and trends.*Collaborate with marketing to create targeted campaigns and digital content to boost visibility.*Provide guidance to prospective students and families on financial aid and scholarship options.*Ensure compliance with institutional, state, and federal admissions regulations.*Enhance the overall student admissions experience by delivering outstanding customer service.
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Technical Sales RepresentativeEasy To Dine Inc Jan 2023 - Sep 2023Vancouver, British Columbia, Canada*Develop a deep understanding of product features, specifications, and technical benefits.*Identify customer pain points and recommend tailored technical solutions.*Generate and qualify leads to build a robust sales pipeline.*Deliver compelling product demonstrations and technical presentations to clients.*Prepare detailed sales proposals, including pricing, timelines, and solution outlines.*Negotiate and close contracts with a focus on customer satisfaction.*Build and nurture strong, long-term client relationships to drive repeat business.*Collaborate with internal engineering and support teams to ensure seamless delivery.*Track and report sales activities, opportunities, and progress using CRM tools.*Stay up to date on industry trends, competitor offerings, and emerging technologies. -
Sr. Enterprise Account ExecutiveAdobe Mar 2016 - Nov 2022India*Manage and grow relationships with large enterprise clients to drive long-term business growth.*Identify new opportunities within existing accounts and expand product or service adoption.*Develop and execute strategic account plans to meet and exceed sales targets.*Lead complex sales cycles, coordinating cross-functional teams to deliver tailored solutions.*Conduct in-depth presentations and product demos for key stakeholders and decision-makers.*Negotiate and close high-value contracts while ensuring customer satisfaction.*Collaborate with internal teams to address client needs and ensure smooth implementation.*Act as the main point of contact, providing excellent post-sales support and fostering client loyalty.*Stay informed on industry trends and competitor activities to offer relevant insights to clients.*Track account performance, maintain accurate forecasts, and report on progress to leadership. -
Customer Retention OfficerAdobe Jun 2014 - Mar 2016Gurugram, Haryana, India*Develop and implement customer retention strategies to reduce churn and increase renewals for individual Adobe licenses.*Engage directly with customers to understand their needs and provide tailored solutions that maximize productvalue.*Monitor customer usage and proactively identify opportunities for upselling or cross-selling additional licenses or services.*Resolve customer issues or concerns quickly and effectively to maintain high satisfaction and loyalty.*Collaborate with sales and support teams to ensure seamless customer experiences and successful renewals.*Provide product training and resources to help customers fully utilize their Adobe licenses.*Track retention metrics and customer feedback to continuously refine retention strategies.Offer personalized outreach and follow-up to ensure customers are aware of product updates and new features.*Analyze customer behavior to identify trends and recommend improvements to retention programs.*Report on retention performance, renewal rates, and customer satisfaction to leadership teams.
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Customer Technical SupportDell Technologies Mar 2011 - Jun 2014Gurugram, Haryana, India*Provide technical support and troubleshooting for Dell products, including hardware, software, and peripherals.*Respond to customer inquiries and resolve issues through phone, email, and live chat.*Diagnose and resolve technical problems related to system performance, configuration, and connectivity.*Escalate complex technical issues to senior support or engineering teams for resolution.*Guide clients through product installations, configurations, and updates.*Document customer interactions and technical solutions in a knowledge base for future reference.*Collaborate with internal teams to address recurring issues and recommend product improvements.*Provide proactive support by monitoring systems and addressing potential issues before they escalate.*Maintain high customer satisfaction by delivering timely and effective resolutions to technical issues.*Stay updated on Dell product offerings and emerging technologies to provide accurate and up-to-date support.
U M Education Details
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National Technological Raipur UniversityComputer Science (It)
Frequently Asked Questions about U M
What company does U M work for?
U M works for Vancouver Career College
What is U M's role at the current company?
U M's current role is Assistant Director of Admissions.
What schools did U M attend?
U M attended National Technological Raipur University.
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