Ahmed Ali Email & Phone Number

United Kingdom

United Kingdom

Responsible for designing, planning, implementing, managing and maintaining all IT infrastructure in line with company procedures and best practices. Instrumental in the complete overhaul of core business infrastructure from legacy systems to a modern hyper-converged Dell PowerEdge VRTX, rolled across multiple sites to simplify cost and administration. Including previous responsibilities, additional competencies include:• Cross-functional team support and matrixed organizational experience.• Deployment of all enterprise equipment to sites (Servers, Switches, Access Points)• Forged, maintained and nurtured key internal and external relationships, conducive to both business development and service excellence.• Negotiating contracts with external vendors to minimize cost and maximize use.• Virtualization of all physical servers, including legacy systems (Windows XP, Server 2003).• Research and evaluate new products and services to aid business growth and streamline processes.• Identify and implement improvements to existing processes and systems via automation and scripting. • Financial budgeting (AOP), maintaining existing and purchasing new equipment and all necessary licensing. • Documentation of IT systems, processes and procedures. Including full inventory of hardware, software and licensing. • Engaging in open, effective and honest two-way communication to ensure tasks are handled in a timely manner.• Cemented an appreciation for importance of first-class customer service, alongside energy, drive and enthusiasm.

United Kingdom

Team of two, working alongside the Lead IT Engineer, responsible for the management and maintenance of all IT equipment in line with company procedures and standards. Contribute and assist with the running of business systems in use throughout the company. Working with global teams and providing support for local and remote users. Responsibilities included:• Detect, diagnose and resolve system faults with end user and enterprise devices.• Set up equipment (Mobile Phones, Laptops, Desktops, Server) and support implementation of IT solutions. • Provide advice, guidance and assistance to users on appropriate use of IT equipment and systems.• Install and maintain business infrastructure, software and hardware. • Assist in planning and implementing changes to elements of the IT service as required.• Log and manage issues and requests effectively using company ticketing systems (Zendesk). • Providing on site and remote support to user using various tools and software.• Maintain an up‐to‐date inventory of IT software and licences.

Northampton, United Kingdom

I consulted with clients to analyse and delineate their technical issues (including Windows, Microsoft Exchange and SQL databases queries) and provided solutions; I utilised my tuned communication skills to convey often-complex technical details to non-technical people in a user-friendly way:• Investigated problems and provided analysis of recurring or persistent problems.• Promoted knowledge sharing and internal communication in the resolution of complex problems.• Key role training and supporting end-users of varying technical competency levels on system and product usage.• Promptly diagnosed and resolved support problems in compliance with strict SLAs.• Project-managed the installation and upgrade of Gold-Vision software, including server migrations.• Facilitated the implementation of new Gold-Vision projects for swift delivery while ensuring quality.

Coventry, United Kingdom

Responsibilities: * Fielding help desk inquiries through appropriate channels.* Organising university tours.* Working with a multicultural team of ambassadors.Achievements: * Positive role model. * Patient listener and effective communicator.

Leamington Spa

Responsibilities: * Assisting customers with enquiries.* Clearing and organising shop design.Achievements: * Key role in providing exceptionally high standard of service.

Coventry, Leicester, United Kingdom

Responsibilities: * Providing advice and support to students in matters relating to both academic and personal development.* Teaching MathematicsAchievements: •Maintaining effective communication with other support services on behalf of students.

Bachelor Of Science (Bsc), Computer Science

Education record

A-Levels: (2009-2011) Mathematics (A), Further Mathematics (C), Chemistry (D), Physics AS (C) GCSEs: (2007-2009) 11 GCSE’s at A*-C.