Usama Ali Email & Phone Number

Transforming Businesses, Elevating Experiences. 🚀The driving force behind what I do is enabling businesses and individuals to realize their full digital potential. As a customer service manager in the ever-evolving field of global digital marketing, I've honed the art of converting challenges into opportunities, ensuring that every client engagement adds value and fosters growth. In addition to my work, I am a content strategist who creates captivating narratives, a business growth executive who implements sustainable growth plans, and a client experience professional who creates lasting customer experiences.These roles have not only been titles for me but also channels where I've made a significant difference, improving brand presence and consumer satisfaction across numerous departments. For domestic and international clients, I develop and carry out innovative, results-driven campaigns. As a significant player in PPC, I'm well-versed in Google Ads and social media advertising, and I'm always creating high-impact campaigns that resonate and convert. My knowledge covers social media management, both local and broad SEO, as well as WordPress website development. With this diversified skill set, I can offer a 360-degree digital solution so that customer needs are satisfied with precision and novelty.When I'm not navigating the digital marketing world, I cherish spending quality time with my family and unwinding with PlayStation, believing that a balanced life fuels professional creativity and drive. On a journey of continuous learning, I am currently steeped in the exciting sphere of data science. I'm dedicated to learning the fundamentals and creating new ground in this profession because I believe that data-driven insights are the future of strategic decision-making.I'm here not just to work, but to make a difference. If you're looking for someone who blends expertise with a genuine passion for digital innovation, let's connect and explore how we can create lasting impact together.

• 

  Cs Manager ┃ Digital Marketing Specialist

  Globital

  Apr 2022 - Present - Faisalabad, Punjab, Pakistan

  I strive to create exceptional client experiences through personalized service and seamless interactions.• Implementation of CRM & Planning in reporting SLA performance, customer satisfaction, and net-promoter scores.• Identifying opportunities for improving the client experience and implementing solutions.• Successful execution of a 24/5 Customer Support Plan.• Elevated customer satisfaction rate to 97% and sustained it by reducing resolution time.• We generated over $1000 in 12 months via free cross-selling methods without using any advertising budget.• Maintained the Net Promoter Score (NPS) of no less than 75 through team collaborations.