• Provision of effective diary management for senior managers• Room booking • Dealing with clients face to face and over the phone• Booking and moderating meetings via Zoom as well as Microsoft Teams• Preparing and circulating agenda as well as writing minutes• Purchasing of goods for clients• BACS reconciliation• In-putting client data using Excel and ensuring that the data is up to date on a monthly basis• Ordering stationary for the office • Recruiting and training junior administrators• Creating user friendly manual guide for new administrator• Planning induction for new staff• Dealing with the duty phone• I use appropriate databases, Microsoft Office (word, excel, outlook and PowerPoint) and other ICT systems to produce reports, spreadsheets and other documents as required supporting the service and assist others in the use of information technology systems when required.• Liaising with other professionals such as GP, police, nurse and placement on behalf of senior managers• Dealing with sensitive/confidential information • I create, maintain and improve administrative systems (database, trackers and spreadsheets) to enable the service to meet its aims of delivering a high quality service to children and families.• I work pro-actively and co-operatively within the service to ensure that timely and accurate information about activity and performance is produced and collated as required, and maintain statistical information to agreed deadlines and a high level of accuracy.• Taking the lead in the recruitment of admin apprentices right from creating the job using Tracs to selection of candidate, interview as well as line management.

• I worked closely with the clinical teams and provided them with secretarial and administrative support.• Audio typing of all the clinic letters, dealing with patient queries and complaints• Provision of personal assistant duties for Consultant Community Paediatrician & the delegated Child Safeguarding Doctor for Camden.• Communication and the ability to do it effectively is important and I was able to communicate confidently when liaising with various professionals such as the police, social workers, carers, CAMHS, consultants, GPs, professors, teachers etc.• Help in the preparation of witness statements when needed.• Preparation of notes for FGM patients and to ensure that all the relevant documents e.g.• Tapes, Dictaphones, leaflets are ready for the professionals overseeing the clinic.• Minute taking, sending documents for approval and acting as a point of contact for any queries, as well as circulating literature for approval.• Managing junior secretaries• Dealing/approval of holiday requests• Conduction staff appraisal • Dealing with sick leave• Training and development of staff