- Maintain 245D documentation required to ensure the company is in compliance with DHS standards; review and update company policy as needed.- Introduce an agile documentation and digital system to maximize efficiency that reduced overhead participation by 87%.- Prepare documentation for upcoming audits, and review billing claims of our 250 clientele to ensure accuracy. - Oversee effective communication between insurance companies and internal billing departments to maintain the continuation of home care services for our clients.

- Managed and oversaw all aspects of programs governed by Minnesota Statutes, section 245D- Implemented quality assurance measures to monitor and improve the effectiveness of programs.- Ensured financial accountability and compliance with funding requirements.- Conducted regular performance evaluations and provided ongoing support and feedback.

Serving as the primary point of contact between clients and the organization. In this position, I utilized effective communication, documentation management, and collaboration with internal departments to ensure the smooth processing of waiver requests.- Worked intimately with 250 clients from diverse cultural and linguistic backgrounds to develop person-centered care plans to ensure the delivery of support/services.- Maintained documentation: Tracked the status of waiver requests, keeping clients and internal stakeholders informed.- Worked closely with legal, compliance, and risk management teams to ensure adherence to regulations.

Youth Undoing Institutional Racism (YUIR) program in the Twin Cities Chapter-- Created and co-facilitated YUIR curriculum built on an analysis of race and racism for 172 youth, ages 14-24 during the calendar year. - Planned and implemented outreach activities, including affiliated research projects which saw a 40% increase in youth participation.- Prepared report packages of key performance indicators and trends to support monthly and quarterly review meetings.

- Selected as an advisor to co-create and lead a restorative justice cohort available to youth in Ramsey County.- Analyzed over 1,000 surveys from parents and youth in Ramsey County concerning disparities in carceral detentions for juveniles and coded each response through 18 different codes, utilizing ATLAS.ti- Curated and presented a written report to Ramsey County commissioners to push for policy that addressed the school-to-prison pipeline that disproportionately impacts racialized populations.

- Selected for a six-month fellowship to participate in a spring semester Political Science seminar focused on analyzing and addressing community-based issues.- Funded to complete a full-time, on-site project at a community-based organization to implement the recommendations developed.