Customer service representative dealing with customer queries regarding billing , technical issues was well as selling services or perks which will benefit the customer in the future to ensure customer does leave with not only a resolution but as well as some value to ensure their journey with the company is nothing but excellent. Customer Satisfaction is one of the biggest takes that the company now as educated its employees on

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Worked in call center environment handling manual and automatically dialed inbound and outbound calls. Achieved performance goals on consistent basis. Used scripted conversation prompts to convey current account information and obtain payments. Maintained high volume of calls and met demands of busy and productive group. Resolved customer disputes and disagreements through professional… Show more Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Worked in call center environment handling manual and automatically dialed inbound and outbound calls. Achieved performance goals on consistent basis. Used scripted conversation prompts to convey current account information and obtain payments. Maintained high volume of calls and met demands of busy and productive group. Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions. Collaborated with other departments to verify customer compliance with payment plans. Negotiated payment plans with customers to prevent accounts from entering collections. Verified compliance with relevant laws, regulations and best practices related to customer account management. Show less

Provided professional services and support in a dynamic work environment. Demonstrated respect, friendliness and willingness to help wherever needed. Applied effective time management techniques to meet tight deadlines. Skilled at working independently and collaboratively in a team environment. Organized and detail-oriented with a strong work ethic. Proven ability to learn quickly and adapt to new situations. Cultivated interpersonal skills by building positive relationships with others… Show more Provided professional services and support in a dynamic work environment. Demonstrated respect, friendliness and willingness to help wherever needed. Applied effective time management techniques to meet tight deadlines. Skilled at working independently and collaboratively in a team environment. Organized and detail-oriented with a strong work ethic. Proven ability to learn quickly and adapt to new situations. Cultivated interpersonal skills by building positive relationships with others. Self-motivated, with a strong sense of personal responsibility. Strengthened communication skills through regular interactions with others. Show less