Ubaid Hendricks

Ubaid Hendricks Email and Phone Number

Change Analyst @ Computacenter
hatfield, hertfordshire, united kingdom
Ubaid Hendricks's Location
Cape Town, Western Cape, South Africa, South Africa
About Ubaid Hendricks

I've carved a remarkable career path, showcasing dedication, adaptability, and a keen willingness to learn. Despite originating from a vocational school background, I consistently proved my mettle in the professional arena, becoming a valuable asset to every company I joined.Starting my professional journey in 1999 at Fotostaa - Constantia Village, I served as a Lab Technician and Salesperson, honing skills in film development and customer service. Transitioning through Reddam Photo - Steenberg Village, Fuji Image Centre Blue Route, and PhotoFinish, I mastered sales, lab work, and customer assistance.In 2006, at Vodashop Vangate Mall, I excelled as a Sales Assistant, advising clients on cellular phones. From April 2009 to April 2010, I thrived at Advanced Telcoms, specializing in face-to-face PABX system sales. Simultaneously, I delved into wedding and fashion photography, marking a significant phase of my self-employment journey.In October 2011, I joined ComputaCenter (CC) on a contract, focusing on Request Management. Technical proficiency and commitment led to a permanent role from March 2012 to May 2018, showcasing significant professional growth. Evolving into a Problem Analyst and Change Analyst, I contributed to continuous improvement.Beyond CC, I excelled at Darnell International as a Call Centre Operator, mastering telephonic sales and reporting. Simultaneously, I embarked on self-employment in wedding and fashion photography, showcasing entrepreneurial spirit.Earlier experiences at PhotoFinish, Vodashop Vangate Mall, Fuji Image Centre, Reddam Photo - Steenberg Village, and Fotostaa - Constantia Village emphasised versatility in film development, sales, and customer assistance.Currently engaged in photography and post-production from home, this hobby keeps me grounded and ambitious during leisure hours. Passionate about evolving in photography pursuits, I maintain an unwavering commitment to producing high-quality work.Thriving at CC, managing Customer Changes in ITSM, drawing weekly CAB agendas, and attending meetings, my journey within the company is a testament to their recognition of my potential. Beyond corporate responsibilities, I engage in photography and post-production as a fulfilling hobby.For insights into my professional capabilities and work ethic, potential employers can contact my previous supervisors at CC, who will provide necessary testimony. My career trajectory illustrates a commitment to continuous growth, adaptability, and dedication to excellence, supported by the confidence CC has placed in my potential.

Ubaid Hendricks's Current Company Details
Computacenter

Computacenter

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Change Analyst
hatfield, hertfordshire, united kingdom
Employees:
10788
Ubaid Hendricks Work Experience Details
  • Computacenter
    Change Analyst
    Computacenter Jul 2018 - Present
    Cape Town, Western Cape, South Africa
  • Computacenter
    Problem Analyst
    Computacenter May 2018 - Jul 2018
    Cape Town, Western Cape, South Africa
    My duties were:Collecting detailed customer data to do trending Assisting my appointed Problem manager with less critical Problem ticketsPreparing month end report Reports for various accounts
  • Computacenter
    Service Desk Analyst / Incident Manager
    Computacenter Mar 2012 - May 2018
    Cape Town, Western Cape, South Africa
    CSG (24/7) Customer Support GroupMy duties were:Take incoming calls from end users to assist with IT Break Fix IssuesLog new Break Fix incidentsManage ComputaCenter ITSM queues Manage ComputaCenter 3rd Party ITSM queues Manage Vetting/Scheduling Queues Lease with the Service Managers on customer accounts via WebexEnd to end Incident management
  • Computacenter
    Request Analyst
    Computacenter Oct 2011 - Mar 2012
    Cape Town, Western Cape, South Africa
    My duties were to create new AD accountsOne touch Accounts Lease with the customer
  • Eipiphanyroom Photography
    Photographer
    Eipiphanyroom Photography Nov 2009 - Apr 2010
    Cape Town, Western Cape, South Africa
    Marketing myself as a photographer, photography, digital editing (Photoshop and light room) design and composure of albums
  • Darnell International
    Call Center Operator
    Darnell International Jul 2009 - Nov 2009
    Cape Town, Western Cape, South Africa
    July 2009- November2009 Retrenchment Darnell International (UK based company)Call Centre OperatorTelephonic SalesReportingAfter Sales assistance
  • Photofinish
    Photo Technician / Sales Person
    Photofinish Oct 2006 - Jul 2008
    Cape Town, Western Cape, South Africa
    Developing filmsAdding special features to photos.All photo related workShop assistantSelling of all types of cameras and photo related equipmentAnswering phones and telepathically assisting clients with camerasTeaching clients how to use new digital cameras
  • Vodashop
    Sales Representative
    Vodashop Jan 2006 - Sep 2006
    Cape Town, Western Cape, South Africa
    Direct SalesAdvising clients on cellular phonesShop assistantSelling of all types of cellular phones and mobile communications related equipmentAnswering phones and telephonically assisting clients
  • Fuji Image Centre
    Lab Technician / Salesperson
    Fuji Image Centre Mar 2001 - Sep 2006
    Cape Town, Western Cape, South Africa
    Developing filmAdding special features to photos.All photo related workShop assistantSelling of all types of cameras and photo related equipmentAnswering phones and telephonically assisting clients with camerasTeaching clients how to operate digital cameras.
  • Reddam Photo
    Lab Technician / Salesperson
    Reddam Photo Mar 2000 - Feb 2001
    Cape Town, Western Cape, South Africa
    Developing filmAdding special features to photos.All photo related workShop assistantSelling of all types of cameras and photo related equipmentAnswering phones and telephonically assisting clients with camerasTeaching clients how to operate digital cameras.
  • Fotostaa
    Lab Technician / Sales Person
    Fotostaa Oct 1999 - Feb 2000
    Cape Town, Western Cape, South Africa
    Developing filmsAdding special features to photos.All photo related workShop assistantSelling of all types of cameras and photo related equipmentAnswering phones and telephonically assisting clients with camerasTeaching clients how to use new digital cameras.

Ubaid Hendricks Education Details

Frequently Asked Questions about Ubaid Hendricks

What company does Ubaid Hendricks work for?

Ubaid Hendricks works for Computacenter

What is Ubaid Hendricks's role at the current company?

Ubaid Hendricks's current role is Change Analyst.

What schools did Ubaid Hendricks attend?

Ubaid Hendricks attended Batavia High School.

Who are Ubaid Hendricks's colleagues?

Ubaid Hendricks's colleagues are Michael Zysko, Monika Rogge, Julie Barrett, Trinh Tuyet, Richard O'sullivan, Bridget Searcy, Michael Rhinds.

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