Active Directory (AD) Management: Proficient in user creation, modification, group assignments, OU delegation, and template creation. Microsoft 365 & Exchange Online: Skilled in DL and shared mailbox setup, license assignment, archive enabling, mailbox migration, and troubleshooting email issues. FortiMail Management: Expertise in monitoring email flow, detecting malicious content, and resolving block issues to ensure secure communication. Citrix Management: Experienced in session monitoring, machine assignments, troubleshooting, and optimizing connectivity for user environments. Ticketing Systems (Zendesk & ServiceNow): Proficient in creating admin-level views, setting up rules, and managing ticket workflows efficiently. Self-Service Enrollment: Capable of handling user enrollment, solving login issues, and managing actions based on reports.VMware & Azure Management: Experienced in virtual machine creation, troubleshooting, user account management, and providing secure SharePoint access. Endpoint Desktop Central: Skilled in managing patches and deploying software to user machines remotely. Security Monitoring: Proficient in monitoring and addressing potential security threats in Azure environments.

* Creating, modification, troubleshooting, email new users IDon AD manager as per customer requirement.•. Server monitoring on PRTG* Office 365 management, DL creation license (E1, E3, F3) assignment, Outlook issues, MS-Teams issues, one drive issues.* iPhone and Mac Email configuration and basic network troubleshooting provide remote support* Citrix director using for session issues * Providing Remote Support by using software such as Remote Desktop and Team Viewer.*Resolute All IT related Call regarding hardware incident, Software Problem, Network issue.* Manage group policy and user creation in domain.* Installation and configure desktop Printers and Networkprinters* Installation of server and configuring group’s policy.* Good knowledge of handling Tools Service Desk &Zendesktool for Daily request and Software approval.* Configuration of Microsoft Outlook, Windows lives Mail &Lotus Notes. Managing & Maintaining Update, Antivirus &software of server.* Documented the SOP’s of Software installation.* Troubleshooting of LAN Network.