• Troubleshoot and fix equipment such as printers, monitors, audio/visual equipment, Point of Sales systems, and computers• Obtain surveys from guests to gather feedback and information• Managing projects to stay ahead of schedule installation of new closed attraction Wi-Fi network and office network.• Remain knowledgeable on products offered and discuss available options in the store and attraction• Managerial experience: interviewing, hiring, directing, and training staff.• Operate Point of Sales systems and registers to sell tickets, food, and memorabilia to customers.• Repair hardware such as computers, monitors, cases, and printers.• Edit, manage, and create user accounts for other staff• Responsible for maintaining and using corporate funds to order parts and equipment

• Ensure high levels of customer satisfaction through excellent sales service• Assess customers’ needs and provide assistance and information on product features• Welcome customers to the store and answer their queries• Maintain in-stock and presentable condition assigned areas• Remain knowledgeable on products offered and discuss available options• Handle returns of merchandise• Team up with co-workers to ensure proper customer service• Build productive trust relationships with customers• Comply with inventory control procedures

• Partnered with other lab techs and customers to diagnose computer problems, monitor computer processing systems • Installed software and performed tests on computer equipment and programs.• Set up computer equipment, scheduled maintenance and taught clients to use programs. Other job duties included minor repairs and computer parts ordering• Worked with a ticket system where each Lab Tech was assigned to, or assigned themselves, a case that a customer requested. With each request, we detailed our work experience and saved them in the ticket for future reference.• Worked with computer hardware, fixed and replaced computer desktops, laptops, and other kinds of equipment.• Established wireless network connections between computers and wireless devices like printers, phones, and monitors.