- Dealing customer complaints and initiating corrective actions.- Provide induction training on Personal Hygiene to staffs.- Responsible for arranging sampling whenever necessary by external laboratory.- Responsible for maintaining HACCP System and monitoring its effectiveness by regular inspection and review.- Verifying all documents related to HACCP.- Ensure that proper GMPs, SSOPs, General Cleanliness and hygiene are maintained by all workers.- Maintaining and updating of quality and safety documents from suppliers of raw materials including imported ones.- Active participation in product recall program.- Every three months taking permission for disposal of waste water from Dubai municipality at the basis of microbiological analysis by external laboratory and keep records.- Maintain all calibration certificates of all equipments.- keep Dubai municipality inspection reports and take corrective actions with supportive documents. - Maintaining health cards of Production staffs and drivers