managing budgets, meeting sales targets and maximising profits. liaising with head office and tour operators for marketing purposes. handling mail, email, phone enquiries and any customers' complaints. updating holiday information and drawing any important new information to the attention of the staff

coordinating travel itineraries and routes, facilitating customer communication, and managing tour guides and drivers. oversee the recruitment of staff, payroll matters and staff trainingdeal with customer enquiries and complaints, and aim to meet their expectations.