Associate with IT Ops & Tech Support

Overseeing technical projects in alignment with organization goals.Directing the effective delivery of network, development, and disaster recovery system and process.Working with engineer to find solutions to manage business activities.Supervising a team of workers, while working closely with the management, external vendors and advisors.Preparing financial budgets and presenting proposals for capital project to senior executives.Researching and recommending new products.Leading efforts to improve IT process.Designing and Deployment of computer lab within 50+ computers of the company.Designing and Deployment if CCTV plan and DVR.Management of all IT operations within company premises.Procurement and Inventory of all IT related equipment’s.Conducting periodic maintenance and health check. MS Outlook configuration in Desktop / Laptop, Mobile.Ensure troubleshooting of network related issues. Timely resolve staff member’s queries and provide assistance with IT related issues.Responsible for IT assets recording & maintaining LAN user documentation including.

network/helpdesk supportsupport/security/systems engineerIT/systems support engineernetwork administrator first/second-line support.Work on new and existing equipment, hardware and software upgradesConfigure networks to ensure their smooth and reliable operation for fulfilling business objectives and processesHelp monitor network performance and troubleshoot problem areas as neededWork on installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devicesHelp ensure network connectivity of all servers, workstations, and other network appliancesHelp manage servers, including database, e-mail, print, and backup servers and their associated operating systems and softwareHandle all IT assets using SAP maintain all IT store with the help of SAP.

Installing and configuring computer systems Diagnosing and solving hardware/software faults Logging customer/employee queries Analyzing call logs to spot trends and underlying issues Logging and processing support calls Installing and configuring computer hardware, software, systems, networks, printers and scanners planning and undertaking scheduled maintenance upgrades Setting up accounts for staff, ensuring that they know how to log in solving password problems Talking to clients and computer users to determine the nature of any problems they encounter Responding to breakdowns diagnosing and solving computer software and hardware fault Repairing equipment and replacing parts supervising junior engineering and technical staff Obtaining replacement or specialist components, fixtures or fittings checking computer equipment for electrical safety maintaining records of software licenses managing stocks of equipment, consumables and other supplies

Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs. Sets up and configures desktop computers, peripherals and accounts assigning security level.Installs software and installs and repairs hardware and peripherals.Troubleshoots, diagnoses problems,implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.Maintains systems, databases and web pages Administers user accountsDesigns and produces basic reports. Sets up and submits production jobs and edits and debugs computer output.Transfers computer files between platforms