Ubaid Sohail Email and Phone Number

Manage the IT team, providing guidance, training, and support• Develop and implement IT strategies, policies, and procedures• Oversee the installation, configuration, and maintenance of hardware and software systems• Ensure network security, data backup, and disaster recovery processes are in place• Collaborate with other departments to identify and prioritize IT projects• Analyze and troubleshoot technical issues, providing solutions and recommendations• Stay up-to-date with emerging technologies and trends, making recommendations for adoption• Manage IT budgets and resources, ensuring efficient use of funds• Ensure compliance with industry standards, regulations, and best practices

This experience highlights my ability to blend strategic vision with hands-on management, drivingtechnological advancements within the BPO sector.• Spearheaded the development and execution of IT strategies aligned with BPO objectives, resulting inenhanced operational efficiency and client satisfaction• IT team, fostering collaboration and ensuring high-performance standards in delivering technicalsupport and solutions.• Led the planning and execution of IT projects, adhering to timelines and budget constraints, resulting insuccessful project deliveries• Managed relationships with external vendors, negotiating contracts and ensuring the procurement ofquality IT services and products.

Dedicated IT specialist with a proven track record in effectively managing and enhancing IT systems.Experienced in troubleshooting and resolving complex technical issues, and optimizing overall systemperformance. Adept at collaborating with teams to develop and implement innovative solutions. Possessesstrong project management skills and a commitment to staying abreast of emerging technologies. Provenability to provide reliable IT support and contribute to the seamless operation of organizational ITinfrastructure.• Technical Expertise: Proficient in a wide range of IT systems, hardware, and software with a focus ontroubleshooting, maintenance, and optimization.• Innovation: Contributed to the development and implementation of innovative solutions, keeping abreastof emerging technologies to enhance overall IT performance.• IT Support: Extensive experience in providing reliable IT support to end-users, addressing queriespromptly, and maintaining high levels of customer satisfaction.• Problem-Solving: Adept at identifying and resolving complex technical issues, showcasing a stronganalytical and problem-solving mindset.