- Working on the MTN Afghanistan project, focusing on migrating complete data from EWP to the HUAWEI wallet solution.- I provide ongoing high-Level support and configuration maintenance for current EWP services.- Manage ongoing production issues for the service, coordinating with the IncidentManagement team and vendors as needed and drive the issues to root-cause analysis.- Automate multiple jobs related to report generation and sending them to the Data Warehouse (DWH). -… Show more - Working on the MTN Afghanistan project, focusing on migrating complete data from EWP to the HUAWEI wallet solution.- I provide ongoing high-Level support and configuration maintenance for current EWP services.- Manage ongoing production issues for the service, coordinating with the IncidentManagement team and vendors as needed and drive the issues to root-cause analysis.- Automate multiple jobs related to report generation and sending them to the Data Warehouse (DWH). - Managed internal and external certificate renewal processes on F5 platforms and within applications. Show less

Support Engineer for the Ericsson wallet platform at Telenor Pakistan (EasyPaisa), • Monitoring and Troubleshooting in the run time environment, responding to alerts/alarms, Investigating the root cause. • Performed daily system health check, verifying the integrity and availability of the systems and applications, including review system and application logs, and verifying the completion of scheduled jobs.• Work directly with the customer to research, troubleshoot, and… Show more Support Engineer for the Ericsson wallet platform at Telenor Pakistan (EasyPaisa), • Monitoring and Troubleshooting in the run time environment, responding to alerts/alarms, Investigating the root cause. • Performed daily system health check, verifying the integrity and availability of the systems and applications, including review system and application logs, and verifying the completion of scheduled jobs.• Work directly with the customer to research, troubleshoot, and resolve performance and operational issues in a timely manner.• Soap and Postman API's testing for new Updates deployed on test environment before moving it to production.• Experience in third-party support ticketing system for resolution of trouble tickets incidents and changes according to the agreed SLA. • Practical knowledge of logs of different applications based on jboss, tomcat, and lwac in order to troubleshoot issues and suggest resolutions.• Worked on monitoring tools, like Grafana and ELK, to improve and implement monitoring on the system and check the traffic and load on the application level. Show less