Utilize various network management tools, including: Cisco Prime Infrastructure for network monitoring and performance optimization. Solar Winds for real-time network monitoring, troubleshooting, and capacity planning. Manage Engine Op Manager for network device and server management.  Conducted regular network performance analysis and optimization. Collaborated with vendors to negotiate contracts and source network equipment at competitive prices.  Collaborate with clients to understand their technical needs and objectives, building strong, lasting relationships as a trusted advisor. Conduct thorough assessments of clients' existing technical infrastructure, processes, and systems to identify areas for improvement and optimization.  Designed and configured WAN and LAN networks to meet specific client requirements. Managed firewall and security infrastructure, including setting up access control policies and intrusion detection systems. Deployed and maintained virtual private networks (VPNs) for secure remote access.  Manage multiple client projects concurrently, ensuring that they are completed on time and within budget.

Provided frontline technical support to end-users, addressing a wide range of IT-related issues.  Logged, tracked, and prioritized support requests using a ticketing system. Performed remote troubleshooting and provided solutions via phone and email.  Assisted in the installation, configuration, and maintenance of printers, scanners, and other peripherals. Assisted in the on boarding of new employees, setting up workstations and providing orientation on IT policies and procedures.  Delivered prompt and effective technical support for hardware, software, and network issues. Diagnosed and resolved user problems, escalating to higher-level support as necessary.  Installed and configured software applications and operating systems, ensuring compatibility and security. Managed user accounts, permissions, and access rights, enhancing data security

Provide advanced technical support and resolve complex Network issues for a diverse user base of employees. Manage and maintain the organization's IT infrastructure, including servers, workstations, and network devices.  Lead IT projects, such as system upgrades, hardware procurement, and software deployment, ensuring minimal disruption to daily operations. Collaborate with IT teams to optimize system performance and security, implementing best practices for system administration.  Create and update technical documentation, knowledge base articles, and standard operating procedures (SOPs). Train and mentor junior IT support staff, fostering a culture of continuous learning and improvement.  Design, implement, and maintain enterprise-level network solutions, ensuring optimal performance and security.  Lead a team of network professionals to execute projects, delegate tasks, and monitor progress.  Collaborate with cross-functional teams to assess network requirements and provide cost-effective solutions.