Ubaid Bin Shakeel

Ubaid Bin Shakeel Email and Phone Number

Vice President of Business Development @ Vesta Stream Studios
Dubai, AE
Ubaid Bin Shakeel's Location
New Delhi, Delhi, India, India
Ubaid Bin Shakeel's Contact Details

Ubaid Bin Shakeel work email

Ubaid Bin Shakeel personal email

n/a
About Ubaid Bin Shakeel

Service-centered, compliance-driven operations manager offering strong leadership, business orchestration and organizational skills and a history of exceeding employer expectations and goals. Proven record of 14 years of awarded recognition for building high-performance back-office teams and ensuring a consistently pleasant client experience in the financial services industry.I endeavor to consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations with a history of strengthening compliance; improving processes; and elevating output, quality and team morale to an all-time best.

Ubaid Bin Shakeel's Current Company Details
Vesta Stream Studios

Vesta Stream Studios

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Vice President of Business Development
Dubai, AE
Website:
vestastream.com
Employees:
7
Ubaid Bin Shakeel Work Experience Details
  • Vesta Stream Studios
    Vice President Of Business Development
    Vesta Stream Studios
    Dubai, Ae
  • American Express
    Team Leader,New Accounts & Fraud
    American Express Sep 2018 - Present
    India
    + Driving best in class Net Promoter Score & Top Box transactional rating for customer experience for Global Fraud & New Accounts division.+ Leading a team of 18 Transaction Service Analysts remotely servicing new account opening operations for potential clients globally.+ Overseeing team adherence to established fraud management processes & acting as an escalation point for Analysts.+ Mentoring & training Analysts on a one-on-one basis to establish KPIs, generate account results and improve performance-to-goal.+ Collaborating with cross-functional teams, including workforce & MIS for planning, scheduling, and reporting. + Implementing guidelines for employee evaluations, recruitment, and promotions.
  • American Express
    Analyst, New Accounts & Fraud
    American Express Sep 2011 - Aug 2018
    India
    + Analyzed & processed transactions in compliance to aspects of corporate fraud lifecycle policies including prevention, detection & recoveries.+ Engaged in fraud prevention & management of global accounts for premium clients in USA, UK, Singapore, Australia, New Zealand, and India.+ Conducted systematic analysis of transactions to minimize credit and fraud risk while enabling spend and revenue.+ Highlighted and recommended changes in workflows, procedures, based on customer demands to meet their needs and always ensure best-in class customer experience.
  • Barclays
    Process Advisor, Ukrb
    Barclays Apr 2010 - Sep 2011
    India
    + Handled customer requests pertaining to personal accounts, loans, insurance, credit cards and bonds of UK Retail Banking (UKRB) clients.+ Dealt with customer queries and ensured appropriate resolution was offered with the support of clearly defined scripts and processes.+ Acknowledging customer complaints, dealt with dissatisfaction to assuage customer concerns and resolved them using knowledge & expertise.+ Assisted Team Leader in administration of the section, including organizing workflow, queue management and query resolution.
  • Aol
    Sr. Sales Consultant
    Aol Sep 2005 - Oct 2009
    India
    + Managed the routine inbound and outbound sales calls, for orders and quotes to meet daily targets.+ Analyzing the customer needs and providing options that correspond to their budget.+ Delivered unrivaled support and assistance to existing and potential customers regarding service inquiries, plan trials, and ensured a high level of client satisfaction.+ Sales order processing including promo requests, quotes, running reports, customer follow-up and open order.

Ubaid Bin Shakeel Education Details

Frequently Asked Questions about Ubaid Bin Shakeel

What company does Ubaid Bin Shakeel work for?

Ubaid Bin Shakeel works for Vesta Stream Studios

What is Ubaid Bin Shakeel's role at the current company?

Ubaid Bin Shakeel's current role is Vice President of Business Development.

What is Ubaid Bin Shakeel's email address?

Ubaid Bin Shakeel's email address is ub****@****eam.com

What schools did Ubaid Bin Shakeel attend?

Ubaid Bin Shakeel attended Bharati Vidyapeeth University College Of Engineering, Pune.

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