As a highly skilled IT Support Specialist with professional qualifications in Cyber Security and Ethical Hacking, I offer comprehensive technical support to clients. I am proficient in implementing security and patch management projects, keeping up to date with emerging technologies and market trends, and conducting regular security assessments to maintain high levels of security and data protection.Endpoint Vulnerability Management: In my role, I manage endpoint vulnerabilities, addressing approximately 1,200 vulnerabilities related to endpoints in coordination with the cybersecurity team.Patch Deployment Management: I oversee third-party patch deployment for the entire organization using Ivanti Security Controls, ensuring timely and effective updates.Software Evaluation and Procurement: I conduct thorough evaluations for software procurement, such as a recent acquisition worth 150,000 Qatari Riyals for the PAQ department, optimizing departmental operations.Process Optimization: I have developed methods to expedite the preparation of endpoints for user delivery, reducing the process time from around 45 minutes to less than 5 minutes, thereby increasing efficiency and productivity.I am well-versed in managing Active Directory and other directory services, training end-users, and coordinating with other IT professionals to ensure timely and effective resolution of technical difficulties. My strong analytical and problem-solving skills, combined with my attention to detail, make me an asset to any organization looking for a dedicated and knowledgeable IT professional.

As a self-employed IT professional with extensive experience in delivering customized solutions and providing ongoing support, I brought a unique combination of technical expertise and business acumen to my clients. With a strong reputation in the industry, I had a proven track record of improving clients' operational efficiency and delivering personalized solutions that met their specific needs. From implementing IT strategies to working as an IT support tech reliever for a reputable company, I had a diverse range of skills and experience in the field. Additionally, I had a keen eye for business opportunities and the ability to efficiently manage resources to deliver optimal results for my clients. Whether working independently or in collaboration with others, I was committed to providing exceptional service and maintaining positive relationships with my clients.

Member of the Technical Support TeamManage and attend technical support calls, onsite & in-house technical installations and troubleshootingDiagnose and repair laptops, desktops, monitors, and All-in-One computers for large government and enterprise cooperate clientsExecuting large-scale hardware and software installations as well as preparing relevant equipment for automated installations at client locationsPrimarily managed customers and installations including the Central Bank of Sri Lanka, Bank of Ceylon, Peoples Bank, Hatton National Bank, Pan Asia Bank, HNB Assurance, Epic Lanka, Silicone Holdings and certain ministries such as the Ministry of Education, Ministry of Immigration and Emigrations and etc.Attended to regular preventive maintenance services of 50+ Bank of Ceylon and Peoples Bank branches island wideAttended to installation and configuration of 300+ Windows Endpoints at Central Bank of Sri LankaAttended to regular hardware troubleshooting of 200+ desktops and laptop installations at Hatton National Bank, Sri Lanka Attended to Microsoft Windows 10, Windows 11, Microsoft Office and other common application installation of more than 100+ endpoints at Ministry of Immigration and Emigrations and Ministry of Education Sri LankaAttended to supply, installation and troubleshooting of 250+ desktops and laptop at Access Engineering (Pvt) Ltd., Sri LankaProvided on-line customer support services through Microsoft Teams, AnyDesk, TeamViewer, RDP during pandemic and lock-down period for PanAsia Bank, SLT-Mobitel Telecom, HNB Assurance and Silicone HoldingsLiaise, communicate and escalate major issues to senior technical support engineers and IT Support Administrators