James Mcdade Email & Phone Number

Current Role: Managing and optimizing the support network for Uber Freight across North America and Canada through collaboration with onshore and offshore teams.Notable Achievements:Built a global feedback process spanning 50 teams across 4 continentsLaunched 2 new teams in Bohol, the Philippines exceeding stretch KPIs within 6 months.Led a project team of cross-functional stakeholders to expand offshore operations whilst improving the Customer experience.Ideated and created 2021 roadmap for US&C Employee Experience TeamDeveloped and built Coaching and Feedback Program for US&C in-person supportState Lead for South Australia GreenlightImplementing a new rostering system in Adelaide HubDeveloping Safety Education framework for ANZ (Integral to our success in the 2018 NSW p2p safety audit)Built out a Training Program to be used in Australia and New Zealand which was later adopted by CanadaBudgeting for and rolling out aligned catering program for Australia and New Zealand teamsDeveloping a Project Management Framework for North Asia leadership TeamsDeveloped a Coaching Framework and dashboard for Australia and New ZealandActing GLM for South Australia and Western AustraliaActing GLM for Kansai region, Japan

Listed skills include Team Leadership, Coaching, Customer Service, Quality Management, and 10 others.