Adedayo Olatayo Email & Phone Number

Abuja, Federal Capital Territory, Nigeria

• Supported end-user networks in Microsoft environment incorporating Microsoft Server and Workstation practices.
• Installed and configured server and workstation hardware, Operating System, and custom applications.
• Deployed Microsoft Teams across enterprise to enhance collaboration.
• Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.
• Administered web server and supported SharePoint and MS Teams server-based applications.
• Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.

Abuja, Federal Capital Territory, Nigeria

• Standardized office structures and processes to promote collaboration and increased performance.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Executed record filing system to improve document organization and management.
• Offered technical support and troubleshot issues to enhance office productivity.

Kuje, Federal Capital Territory, Nigeria

• Created help desk tickets, troubleshot, and resolved desktop issues.
• Determined hardware and network system issues using proactive troubleshooting techniques
• Provided Tier 1 IT support to non-technical internal users through desk side support services
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Abuja, Federal Capital Territory, Nigeria

• Established network specifications and analyzed workflow, access, information, and security requirements.
• Drove continuous improvement of IT governance processes.
• Configured and tested Windows Server operating systems with roles features.
• Conducted routine and emergency maintenance of assigned data center equipment.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.

Abuja, Federal Capital Territory, Nigeria

• I was also put in charge of the graphics design and web development projects that needed to be carried out alongside network administration and procurement of computers and other equipment
• Managed network and system performance, conducting troubleshooting, security patching and maintenance
• Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Delivered assistance and support for team-based IT projects.
• Installed application software and upgrades, virus protection, and drivers.