Usman Bhatti Email & Phone Number

New York, Ny, Us

Mountain View, Wy, Us

Cooking up something cool

New York, New York, Us

-Launched and ran point on multiple virtual brands including a brand with Doritos called “Doritos After Dark” in some of the biggest markets across the United States. Other brands launched include Wing SZN, TopMac, and Snapback Kitchen.-Managed menu creation, training content, video training content, supply chain, logistics, warehousing, fulfillment, procurement, new partnerships and relationships within the virtual restaurant and traditional restaurant space.-Maintained the highest average customer satisfaction scores amongst Virtual Restaurants from UberEats, and Doordash.-Within 18 months took the company from launch to a $10 million ARR.

-Worked with multiple top-level clients (i.e. Dalup NYC, Bibigo) to create and grow the operations wing of their Quick Service Restaurant (QSR) startups across different business models and cuisines. -Partnered with founder and executive chef to create, develop and improve upon menu offerings, ingredients, and pricing.-Created Standard Operating Procedures with an emphasis on streamlined SOPs critical for long term growth and success.-Managed inventory and equipment purchases for pop-up shop, delivering over $150,000 in savings by negotiating and utilizing industry connections.-Used my expertise in the field to hire, train, and develop employees to serve the client and their needs.-Helped clients meet and exceed all revenue, menu, and procedural expectations through dynamic operational strategies.

New York, Ny, Us

-Managing the first ghost kitchen in New York including facility issues, space buildout, equipment purchases, hiring, training, bottom line goals, and overall growth of the fastest growing ghost kitchen brand in the country.-Built out the pack-out suite for the proprietary Kitchen Management System in regards to layout, purchasing custom bags, securing delivery partners, building a customer service suite, creating job descriptions for new roles, and hiring for delivery centric roles. This system led to interest from Kitchen United and was the driving force into Zuul being acquired by KU.

Brooklyn, Ny, Us

-Managed day to day operational needs, and major facility concerns for the shared kitchen provider across all company locations, with a portfolio totaling over 100,000 sq ft (Brooklyn, Newark, Dallas, Chicago, and Providence)-Raised bottom line profitability from 21% to 31% within the first 3 months through strong preventative maintenance planning, research, analysis, tracking and better pricing, while responsible for $2 Million worth of equipment.-Negotiated and signed national vendor contracts with premier vendors such as Cintas, WB Mason, RK Environmental, Stanley Security, Webstaurant, and Enevo Waste Management.-Created and managed budgets for chemicals, linens, preventative maintenance, small wares, and unexpected repairs.-Implemented policies and ensured compliance with FDA and state health department regulatory requirements.

New York, Ny, Us

-Overlooked 30+ key office accounts across Brooklyn and Queens, including VIP clients like Uber, Blue Apron, WeWork, Knotel, VICE Media, Compass Real Estate, and C4Q.-Managed the full life-cycle recruitment process, onboarding and training for 75 hourly operators and 4 supervisors.-Closely monitored primary cost drivers, including non-billable hours, overtime and supplies management.

Los Angeles, California, Us

-75% of time was dedicated to running 2 high volume locations with combined sales in excess of $12 million annually. Helped grow sales revenue +20% , +24% increase in customer transactions, and +35% increase in online orders in both restaurants that I overlooked.-25% of time was spent as a corporate trainer, opening new restaurants in California and Washington D.C. area.-Worked closely with the co-founders and CEO to come up with a new training guide for all incoming store managers and assistant store managers, while personally hiring, developing and promoting multiple managers into head coach positions.

Newport Beach, California, Us

-Rose quickly from team member to General Manager in 9 months, and then to Apprentice Team Leader (Area Leader) in a total of 1 year.-Turned failing stores around to best in Northeast area, running 3 stores in Long Island and Queens with a combined annual revenue of $8.5 Million in addition to achieving the region’s highest employee retention, out of 127 restaurants.-Assisted the Director of Operations in implementing sweeping food safety advancements to protect company assets in the wake of the E. coli and Norovirus scare.

Associate'S Degree, Political Science And Government, English Minor

Advance Regents Diploma, Liberal Arts And Sciences, General Studies And Humanities