Ubong Etuk Email & Phone Number

Lagos, Nigeria

Technical Expertise: - Proven ability to install, configure, maintain, and support all servers, workstations, and computer networks within a company's network. - Migrated over 50 on-premise users to Microsoft 365.Problem-Solving: - Proven ability to troubleshoot and resolve all helpdesk issues in a timely manner, including CCTV system and biometrics device-related issues.Communication: - Proven ability to communicate effectively with both technical and non-technical audiences. - Prepared and reviewed reports and created/designed operations manual to train users on properly using any software.Leadership: - Proven ability to lead and manage a team of IT support technicians.

Lagos, Nigeria

Technical expertise: - Proficient in using remote access tools to troubleshoot and connect to devices and systems remotely.Problem-Solving: - Skilled at working both independently and as a team to identify and resolve complex technical issues in a timely manner.Communication: - Experienced in providing customer support to both technical and non-technical users, using clear and concise language that is tailored to their specific needs. Software Support: - End-user software support experience on Windows, Linux, and Mac platforms.Deployment: - Collaborated with software development teams to identify, troubleshoot, and fix bugs.Administration: - Experience in successfully managing and resolving problems with biometric and CCTV equipment.- Ability to manage and process support actions using help desk ticketing systems

Portharcourt