Jeff Twardowski Email & Phone Number

Hamilton, Oh, Us

Hamilton , Ohio, Us

Provide consulting/training services covering technical & business skills such as System Administration, Communication, Strategic Planning, Project Management, Business Analysis, and Application programming.• Insurance - Created/implemented an internal meeting solution that saved $143k per year in third-party communication costs.•Manage internal/external hardware and software solutions.•Project Director: Created an application that captured manufacturing multi-line measurements to generate data analytics to identify defects and waste before product shipment.•Insurance - Managed integration project between sales & ERP software. Provided reporting/workflow between sales, implementation, & accounting, thus allowing departments to meet SLA.•Federal - Resolved a workflow issue that aggravated the organization for two years.•Construction - Project Leader to customize sales applications to meet corporate standards & requirements. Improving sales efficiency and keeping sales within corporate business rules & metrics.•Insurance - Interfaced calendaring application with an internet app for managing staff locations.•Manufacturing - Designed a return authorization workflow & application solution, saving the company approximately $12M per year.•State Court - Upgraded systems/applications workflow to support judicial staff.•Logistics Provider - Analyzed user requirements to generate ERP workflow modifications to improve efficiency. •Insurance - Upgraded systems utilizing VMware & AWS. Improved system performance, simplified maintenance, & software compliance.•Finance - Project Director to create new processes that provided ERP system interface to access mainframe data, thus eliminating software costs at an $8M licensing fee per year.•System Health Checks to identify misconfigured resources, performance settings, & best practices for the IT environment.•Healthcare - Generated collaboration workflows between CRM & Help Desk Management integration.

Chicago, Illinois, Us

Led and participated in many projects from implementation to completion to help improve business practices. Identified business challenges and developed strategic solutions based on Arden's and the clients' needs. Proven ability to recognize and capitalize on business opportunities. • Created programs for business expansion while creating standards and procedures to smooth implementations.• Directed project processes, including planning, cost estimates, and timelines. Ensured the business risk, scope, and impact were tolerable. • Oversaw customer training programs and conducted a few programs and seminars myself.• Performed analysis of new or existing products, systems, procedures, and workflow needs to provide solutions to prevent possible problems. • Oversaw customer training programs and occasionally conducted a few programs and seminars.

Boston, Ma, Us

(Formerly Ohio Casualty Group)Designed a variety of IT enhancements and solutions to improve business efficiency and productivity. Enhanced existing system through conceptualizing data exporting and synchronizing process of software. Developed set of project management guidelines, forms, and procedures for initiation of project management movement within OCG. Delivered outreach and liaison services to various departments for Portal development and rollout. Designed disaster recovery and contingency plan for Domino and LMS systems. • Converted Lotus Notes staffing from consultant base department to employee base department, resulting in the company saving approximately $918,000 per year. • Managed a $1.3 m cost saving migration from Lotus Notes mainframe to Windows environment. • Supervised rollout of Lotus Notes to all branches and SOHOs (totally 2,500 employees) within 90 days.• Implemented a strategic plan for administrators and developers, leading maximization of productivity and company expectations.

Cincinnati, Ohio, Us

Member of the Department of Economics, Taught Masters Human Resources Information Systems (HRIS)

Formerly (Cincinnati Bell Information Systems)Due to company growth, worked on a variety of systems ranging from DOS, OS2, Windows, AS400, Sun and Mainframe systems. Starting as a mainframe programmer, worked as a network engineer connecting our systems to our clients systems, to getting into Lotus Notes administration and development.• Saved the company approximately $3.9 M annually in penalties through the elimination of 300+ server outages each month. • Handled $2.5 M budget for Lotus Notes’ software and hardware, servicing 65,000+ users/clients and supporting 300+ servers.• Performed various functions, including: security, database administration, capacity planning, support, strategic/tactical planning, training, and project managing.

Mba, Mba

Bs, Information Processing Systems