Proud Dad to a Brave and Beautiful Daughter!

- Provide the highest standard of customer service to Corporate Clients, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.- Build valuable relationships with your customers & suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients.- Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue. Drive additional ancillary revenue through the sale of tours, excursions and activities.- Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.- Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.- Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service. Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us.- Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators.- Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.- Play an instrumental role within the `Crisis incident? team, in the event of Force Majeure, crisis or cancellation situations during the holiday experience.

o Collaborating with a Centurion Card Member's Relationship Manager to understand the profile, preferences, and history (travel and lifestyle) of each Card Member in the team's portfolio.o Taking ownership of the Card Member's travel and lifestyle experience from beginning to end.o Assist Card Members with any card - related issue and liaise with the relevant department and provide issue closure.o Using exceptional consulting skills to recommend relevant products and services that are perfectly tailored to our Card Members needs o Serving as an 'expert' who can provide personal insight into top travel destinations and lifestyle events which can be shared with customers and colleagues o Master existing and new product offerings, value proposition and relevance to a Card Membero Leveraging internal expertise to coordinate the handling of complex enquiries, ensuring timely completion to the satisfaction of the customer o Help in Portfolio Growth and enhance Engagement levels.

o Responsible for travel arrangements of American Express Platinum Charge card members. o Proficient with Air ticketing with GDS and expert in world geography. o Planning itineraries and tour packages around the globe for Business and Luxury travelers.

o Handling service requests of the passengers on BA flightso Upselling Cabin Upgrades and Ancillaries i.e., Extra Bags, Seatso Changing booking date or itinerary according to passengers’ requirements

o Handling queries, complaints and service requests of US Subscriberso Troubleshooting DSL internet services over the phone with in-house tools, setting up modems and routers.o Deploying field technicians to customer’s places for in-person troubleshooting