Ucce Corporate Training
Current• Unified Contact center Enterprise ( IPCCE)• Cisco ICM/IPCCE, Logger, Router, Central Controller.• Peripheral Gateways, ACD, VRU, IVR.• Cisco , CTIOS, AW, Scripting.• CVP Call server, VXML server, Reporting server, VXML gateway.• CVP Operation Console.• IP Telephony and Unified communications• Cisco CallManager(CUCM) v 7.0, 8.0, 8.5.• CUCM Express.• Voice gateways, gatekeepers.• IP-phones(cisco 7940,7941,7960,7961,7965,7970,7971), • SIP phones, IP-communicator and other third party softphones.• Cisco Unity Connection v 7.0,8.0,8.5.• Protocols• Signaling protocols like MGCP, H.323, SIP and SCCP.• Routing protocols like RIP, OSPF, and EIGRP.• Windows server and Platforms:• Windows server 2008 Active DirectoryAs a Cisco’s Advanced Unified Communications Consultant, responsibilities includes mainly presales and consulting to customers who are Cisco’s Channel Partner across APAC and Middle East, Authorized Cisco Training consulting on Advanced Unified Communications and Voice over IP.Other Responsibilities: Implementing and troubleshooting Cisco call Manager/Cisco unified communication Manager. Implementing and troubleshooting Unified Contact Center Enterprise. Configuration of various IPCC components like Router/ Logger, Peripheral Gateway, Administrative Workstation. Troubleshooting of voice Gateways, Gatekeeper, PRI (T1/E1-CCS/CAS) and WAN Troubleshooting. Administration & Troubleshooting IPCC requests: Agent Line Requests Cisco Historical Reports, Cisco supervisory desktop, scripting, RmCm, application management and prompt management and call manager.
