Edwin Benitez Jr. Email & Phone Number

Orlando, Florida, United States

The Sr. Manager, Collaboration Networks Architecture provide technical ownership of the architecture. Some of the key areas of responsibility and/or opportunity include:- Manage the collaboration networks engineering team- Ownership of pre-sales, design and solution validation for the collaboration engineering team- Participation in hiring actions within the collaboration networks engineering team- Inclusion in collaboration networks engineering team management along with the Service Manager and Company VP of Operations- Oversight of training and certification management for the collaboration networks engineering team- Responsible for working with the VP Operations, VP Customer Success and VP Sales to establishthe Go-To-Market for the company’s collaboration networks engineering team- Serve as the technical escalation point for technical issues or challenges within the collaboration networks engineering team- Work with the Company CX department to ensure fulfillment of statement of work and service level agreement activities pertaining to the collaboration networks engineering team- Represent the Company on critical industry boards and groups such as the Cisco CollaborationInterlock (Webex Advisory Board) as long as the company holds seats on these advisory boards- Ownership and run a weekly collaboration networks engineering team coordination meeting to establish collaboration networks engineering team priorities across multiple lines of effort including training, pre-sales, implementation, support- Hands-On as needed for completion of escalated technical requests and/or projects

Orlando, Florida, United States

Secure Network Solutions Architect (SA) leads the presales discovery, analysis, architectures, designs, and proposals of relevant solutions that map to customer outcomes and requirements through direct client engagement in enterprise networking, network security, cloud infrastructure, and datacenter technologies.Understand Customer Current State: Proactivity drive discovery and understanding of customer IT current state, goals, outcomes, and initiatives across Business, Technical, Operational, and Financial facets. Technical Opportunity Leadership: Identify customer stakeholders and their individual success criteria and needs. Create and lead technical solution approaches and next steps aligned to customer stakeholders.Solution Architecture, Design and Documentation: Analyze and assess client requirements and determine target architecture and design solutions and roadmaps. Create and deliver compelling technical proposals directly to clients, including relevant drawings, diagrams, and analysis.Technical Excellence & Evangelism: Maintain a high level of technical excellence and evangelism across multiple relevant solution architecture such as enterprise networking, network security, datacenter architectures, and product areas. Lead the curation and delivery of relevant technical knowledge, presentations, and conversations at all client levels and customer related events. Account Leadership. Actively participate in client account related activities that establish the Solution Architect as a trusted advisor internally and with customers.Team Engagement and Enable Culture: Engage Presidio team members, activity participate in team activities, and contribute on collaboration tools to drive an open, positive, inclusive, resilient, change-orientated team culture. Partner Relationships: Develop working relationships with vendor partner teams and peers.

Orlando, Florida, United States

Responsible for overall Attraction Network Operation strategy. Design and development of industrial security appliances and systems.Design and development of enterprise supervisory monitoring and reaction systems.Strategy and design, development and integration of Attraction Operations Center for attraction data aggregation and monitoring.Strategy and design for 3-tier and ISA-99 defense-in-depth network models to enforce security and increase network segregation and security.Attraction data aggregation of unique systems information while adhering to safety and design strategies.Responsible for acceptance testing strategies with respect to the unique challenges and timing associated with control systems and standard systems for these types of networkSets standards to which networking vendors will adhere and act as the bridge between the Universal Parks Engineering, Technical Services, AV systems and IT groups to seek to provide networks that the respective groups can support and maintain while adhering to networking security models and control system safety modelsManage network designs from multiple projects and ensure appropriate security, growth, safety, redundancy, reliability and sustainability design strategies are in place are given proper weighting in the design objectivesResponsible for overseeing and implementing support and maintenance strategies for the networking systems within attractionsResponsible to oversee existing attraction architecture renovations and updates where applicable to take advantage of new safety and security requirements part of control systems networks. Oversee standards strategy to provide commonality between park systems networks across geographical boundaries where applicable to allow for common training and support moving forwardOversee strategy for implementation of networking standards and designs that are globally sensitive and aware of unique requirements and standards for the geographical region.

Orlando, Florida, United States

Senior level network engineer and architect for Cisco Premier Partner based in Orlando FL. Part of a select engineering team providing pre-sales design, architecture, implementation and post-sales support to multiple Central Florida clients. Clients include Cisco Select, Commercial, and SLED customers covering route, switch, collaboration and datacenter technologies.Project Management: Manage and coordinate implementation project directly with clients for implementations of Cisco solutions designed by Veytec engineering.Technical Leadership: Provide technical leadership for the Veytec engineering team. Work with customers to ensure the proper level of technical acumen and quality are executed within the contracted services. Understand the approach required to influence and motivate managed services resources to deliver technically sound servicesPre-sales: Design and creation of estimates, and Bill of Materials (BOM) using Cisco Commerce and CCW tools for sales team to pursue sale opportunities of Cisco and networking technologies. Lead collaborations engineering pre-sales, implementation and support. Cisco Business Edition 4000, 6000, and 7000. Cisco Webex Meetings, Teams, Boards, and Hybrid. Cisco Unified Communications and Cisco Unified Communications Express Portfolio. Cisco VCS and Telepresence PortfolioRoute and switch engineering pre-sales, implementation and support: Cisco Catalyst, ASR, ISR, and Nexus PortfolioDatacenter engineering pre-sales, implementation and support: Cisco Blade Series and Chassis series and Hyperflex portfolioCisco Meraki pre-sales, implementation and support: Meraki Security MX, Meraki Switching MS, and Meraki Wireless Access Points MR portfolioNetworking Support: Support clients in resolution of technology challenges with networking solutions. Provide support through system failures and RMA processes in order to maintain a positive customer image of Veytec.

Celebration, Florida, United States

Senior level network engineer on Global Projects Team based in Orlando FL. Part of a team responsible for Project Roll-outs, Major Network Upgrades, Level 4 Trouble Resolution, and Root Problem Analysis for a large, enterprise LAN / MAN / WAN environment centered in Burbank CA and Orlando FL. Serve as Routing / Switching / Firewall / VPN SMEs, and will develop and execute various projects to enhance & expand our client's network, including detailed design, cost analysis, project planning, implementation, documentation and cross-training of peers. Excellent customer service & team building skills, project planning & implementation leadership, and are required to routinely interact directly with customers, to serve as a SME & technical lead within the team, and to participate in & foster a “team environment.”

Orlando, Florida, United States

Supervise voice systems engineers for UCF Computer Services and TelecommunicationsManage all voice system engineering policies within the universityResponsible for voice systems infrastructure operation, disaster recovery, and availability of servicesCisco ISR Routers and Analog Voice Gateways (VG)Cisco Unified Communications Manager (Callmanager)Cisco Unity ConnectionCisco Unified Contact Center Express (UCCX)Cisco TelepresenceCisco Unified Computing System (UCS) PlatformVMware ESXi PlatformSiemens HICOM 300, Hipath Manager, and Hipath 4000Support Microsoft unified communications platform integrations to the university voice systemsMicrosoft Exchange Unified MessagingMicrosoft LyncMicrosoft Skype for BusinessManage all voice systems web and database applications for UCF Computer Services and Telecommunications.Recommend, review, plan, and implement new voice systems solutions for UCF Computer Services andTelecommunications.Work with other Computer Services and Telecommunications units to integrate telecommunication services throughout the university.Manage and administer the UCF Direct Inward Dial numbering plan.Manage and administer the UCF Cisco Unified Communication Manager clusters.Manage and administer electronic fax systems.Manage and administer the UCF Cisco Telepresence systems infrastructure.Cisco Video Communications Servers (Control and Expressway)Cisco Telepresence Management ServerCisco MCU and TPS conference bridgesCisco C series, SX series, EX series, and MX Series endpointsAdminister voice network architectural components throughout the local area network.

Orlando, Florida, United States

Manage information technology staff for UCF Telecommunications.Manage all computers and servers for UCF Telecommunications.Manage all web and database applications for UCF Telecommunications.Recommend, review, plan, and implement new information technology solutions for UCF Telecommunications.Manage the UCF telecommunications management suite (Telecom Expense Management application) and support staff.Call RatingWork Orders and Trouble TicketsCustomer InvoicingInventory TrackingCustomer Service Web InterfaceWork with other Computer Services and Telecommunications units to integrate information technology and telecommunication services throughout the university.Write and implement information technology policies for UCF Telecommunications.Manage and administer voice over IP systems.Manage and administer electronic fax systems.Manage and administer UCF BlackBerry Enterprise Server.

Orlando, Florida, United States

Supported all workstations for UCF Telecommunications.Recommended and implemented new workstations for UCF telecommunications.Administration and maintenance of the UCF telecommunications billing database application.

Lake Buena Vista, Fl

Worked part time during college career in different areas of the Walt Disney World Resort, which required providing excellence in customer service, entertainment performance and life safety.

Masters In Instructional Design & Technology, Instructional Systems

Bachelor'S, Electrical Engineering Technology

High School Diploma