Reported to two Account Executives in the MENUS branch facilitating orders for 350+ clients.Managed reception, scheduling of special events, email campaign management, outbound sales and marketing of event packages.Handled billing inquires and took advance deposits from customers.Consulted with customers in planning catered events including weddings, corporate events and other special events.Generated new leads for the Account Executive to meet sales goal and client database growth.Conducted administrative and clerical procedures as a part of daily duties.Memorized over 75+ menu items and seasonal specials in order to give customized recommendations for each clients' event.Communicated effectively with multiple departments to plan events and ensure all orders arrived in a timely fashion.Ensured all necessary tools and equipment required for each order are available and used according to established standard guidelines.

Determined the needs of 40+ guests an hour and delegated the tasks to the appropriate departments.Verified identification and collected payments of 300+ daily guests, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information.Placed timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working.Confirmed and assigned rooms with all special requests submitted by guests via reservation notes.Greeted and welcomed guests in a friendly and appropriate manner.Confidently handled multiple demands simultaneously while managing priorities to ensure high quality service in high pressure environments.Utilized suggestive selling skills and company sales programs to increase revenue and hotel occupancy.Applied problem-solving skills to resolve customer inquiries and disputes, and escalated using appropriate channels when necessary.Developed a track record of consistently delivering exceptional customer service with several name mentions by previous guests on Yelp! and TripAdvisor.Suggested and shared information with guests regarding knowledge of local area, current events, and fitness areas.

Created a warm and welcoming environment for customers and staff.Facilitated a large volume of incoming calls and acted as point of contact representing the company.Processed cash, card and check payments totaling in $10,000-$75,000 per shift. Reviewed work orders and accurately input data into company database.Utilized excellent customer service to schedule and coordinate appointments and payments via phone and e-mail for the service department with over 500 customers. Implemented new filing system to maximize organization and time management. Maintained office supply inventory and placed orders as needed.

Maintained thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairingsSkilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experienceInformally recognized as Lead Server with responsibility for overseeing opening/closing along with coaching/mentoring new servers regarding menu items, company policies, and procedures