Uche Ekechukwu Email & Phone Number

• Provide technical support for Microsoft products that includes SharePoint, Exchange, Teams and OneDrive including Windows operating systems, Office applications, and other related software for organizations.• Troubleshoot customer issues via phone, email, chat, or in-person visits.• Diagnose and resolve complex hardware and software problems• Install, configure, and maintain computer systems and networks• Monitor system performance and troubleshoot any potential issues• Create detailed reports on the status of each issue and its resolution• Develop and implement strategies to improve customer service levels• Train users on how to use new software and hardware• Research and recommend solutions to enhance user experience

Lagos State, Nigeria

• Concierge Office 365 Ambassador (Exchange, Outlook, SharePoint, OneDrive, Microsoft Team/SFB)• Design and Implement Microsoft 365 Services for Enterprise solution• Plan migration of users and data for on-prem users and groups.• Configure and review reports, including BI, OMS, and Microsoft 365 reporting.• Manage Microsoft 365 subscription and tenant health.• Setup Microsoft 365 tenancy and subscription and manage domains and configure additional domains• Plan identity synchronization by using Azure AD Connect to implement directory synchronization with directory services, federation services, and Azure endpoints• Plan security and compliance roles for Microsoft 365.• Manage role allocations by using Azure AD.

Owerri, Imo State, Nigeria

• Monitoring and maintaining networks and servers.• Upgrading, installing and configuring new hardware and software to meet company objectives.• Implementing security protocols and procedures to prevent potential threats.• Creating user accounts and performing access control.• Performing diagnostic tests and debugging procedures to optimize computer systems.• Documenting processes, as well as backing up and archiving data.• Developing data retrieval and recovery procedures.• Designing and implementing efficient end-user feedback and error reporting systems.