Uche Regina Emmaobi, Ccrp Email & Phone Number

United States

• Maintaining systems to coordinate and track study conduct, site performance, and timelines - this is crucial for ensuring that the study is conducted efficiently and effectively.• Assisting with the preparation, submission and/or tracking of regulatory materials - this is essential for ensuring that the study complies with all applicable regulations and guidelines.• Reviewing study documents, operational policies, and procedures; coordinating internal and external reviews; and tracking key decisions - this is important for ensuring that the study is conducted in accordance with standard operating procedures and best practices.• Maintaining shared filing systems (e.g., SharePoint, MS Teams); collecting, reviewing, and filing essential documents (e.g., in the study-specific electronic Trial Master File [eTMF]) - this is essential for ensuring that all study documents are organized and easily accessible.• Communicating directly with various research sites, providing technical assistance to research sites and study staff, including review of materials, site updates, subject payment and query resolution, under supervision - this is important for ensuring that research sites have the support they need to conduct the study effectively.• Prepares patient documentation ahead of appointment; Ensures patient files and source documents are ready for their visit.

Tates

• Checked subject vitals such as temperature, blood pressure and blood sugar levels.• Verify and/or correct research study information on source documents; research queries and variances; and provide feedback to the site data collector.• Input research study data into trial Electronic Data Capture (EDC) system, maintaining quality control for content, accuracy, and completeness.• Prepare and maintain research study files. Compile, collate and submit study information within established deadlines.• Collect and submit regulatory/ethics documentation pertaining to the research study.• Assist in maintenance of regulatory documentation.• Schedule subject visits and generate appropriate reports and documents for research subjects prior to visits.• Input visit data into clinical trial management system (CTMS) to track patient visits and procedures completed against the study budget.• Perform various administrative support functions such as reception, office organization, and office supply management.• Participate in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.

United States

• Developed community reputation through a commitment to customer satisfaction• Managed large amounts of incoming phone calls and generated sales leads.• Identified and assessed customers’ needs to achieve satisfaction.• Built sustainable relationships and trust with customer accounts through open and interactive communication.• Provided accurate, valid, and complete information by using the right methods/tools.• Met personally/customer service team sales targets and call handling quotas.• Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Avoided long hold time by answering calls promptly and maintaining expected KPI.• Maintained up-to-date knowledge of product and service changes through regular training.• Update customer account information when required and resolve customer concerns.• Capture accurate customer data and schedule a convenient call-back time using CRM systems like Salesforce and Bright Pattern.

United States

• Collected data and followed research protocols, operations manuals, and case report form requirements.• Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.• Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.• Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.• Followed informed consent processes and maintained records.• Maintained compliance with protocols covering patient care and clinical trial operations.• Carried out day-day-day duties accurately and efficiently.

• Provided assistance to staff, managers, and senior-level officers as needed.• Created, prepared, and delivered reports to various departments.• Received and forwarded communications to different staff and departments.• Organized meetings and meeting schedules for each department.• Performed clerical duties, such as filing, faxing, answering phone calls, and responding to emails.• Coordinated with human resources to handle payroll and personnel databases.• Worked with accounting departments to process invoices, made payments, and tracked receipts • Monitored and directed incoming mail and prepared outgoing mail• Coordinated ground transportation and other accommodations.• Prepared detailed documents and reports in adherence to administrative processes.• Analyzed and solved multi-faceted problems that helped with business growth.• Scheduling and itinerary coordination for both personnel and prospective clients.• Ensured employee and client satisfaction through conflict resolution and problem-solving skills.

Nigeria

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.• Introduced higher standards for customer service and increased efficiency by streamlining operations.• Developed documentation and logs of implemented solutions and generated and submitted reports.• Created customer support strategy to increase customer retention.• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.• Worked with marketing department to launch and manage promotional activities and campaigns.