Uche Pascal Egbu Email & Phone Number

Lagos State, Nigeria

• Managing the operations of the payment gateway to enable smooth transaction processing for web and API merchants, ensuring optimal uptime, functionality, and security for merchant transactions.• Proactively monitoring and managing chargebacks, working closely with merchants to investigate disputes, prevent fraud, and minimize financial risks to both the company and clients. • Handling complex merchant remittances and managing arbitration cases effectively, ensuring fair and timely resolution.• Collaborating with internal teams to resolve merchant settlement issues and disputes, handle remittances, and manage escalations related to arbitration.• Conducting regular service reviews with merchants, facilitating training sessions, and gathering valuable feedback to drive continuous improvement.

Lagos, Nigeria

• Implementing and customizing software systems to meet clients’ technical needs and specifications.• Facilitating training and onboarding for new and existing end-users for new implementation projects, and also on the usage of the software systems and customized system features. • Providing first-level on-site and remote technical support for the clients• Diagnosing and resolving system bugs and software incidents accordingly within specified SLA.• Monitoring and evaluating new program features, application options and performing validation of release updates and patches.

Lagos, Nigeria

• Delivery of advanced technical troubleshooting and resolutions on issues relating to the Microsoft 365 services including Exchange Online (and on-premises), Teams, SharePoint, OneDrive, etc. for Enterprise users in the EMEA, NOAM and APAC regions.• Setting up and configuration of email systems (Exchange), Windows Server Systems, On-premises local Active Directory account administration, etc. • Managing Azure Active Directory services including Multi-factor Authentication, Conditional Access Policy, Identity Protection, AD Connect Synchronization, SSPR, Group management, etc.• Collaborating with domain experts and escalation managers when additional support is needed.• Managing of critical issues by setting customer expectations, devising, and implementing action plans, and professionally communicating to all parties involved.

Lagos, Nigeria

• Reviewing customers' loan applications and evaluating financial information.• Validating receipt of complete loan documentation packages and confirmation of adequacy to Risk Management and relevant business units.• Following up on customers' credit renewals and monitoring progress of existing facilities.• Collating data on search, verification and perfection exercises of Legal mortgages and Debentures. • Releasing and archiving of customers’ collateral as per approval upon liquidation of facilities.

Lagos, Nigeria

• Configuring of Windows Server• Implementing Active Directory Domain Services, DHCP and DNS• Deployment and managing Virtual Machines (Hyper-V and Azure VMs)• Installation and configuration of Azure AD Connect• Configuration of Microsoft 365 Tenant and creation of users and groups accounts• Managing subscriptions, licensing, and support in Microsoft 365• Introduction to PowerShell, Bash, Azure CLI, etc.

Lagos, Nigeria

• Installation and configuration of clients’ access points (AP) devices.• Diagnosing and resolving technical hardware and software issues involving internet connectivity, IPTV, VOIP, etc.• Resolution of trouble tickets and response; carrier interface and escalations.

Ado Odo/Ota, Ogun, Nigeria

• Lectured on Physics, Chemistry and Further Mathematics.Accessed students' learning progress and comprehension with routine tests and standardized examinations.• Developed study guides to reinforce students' assimilation and activeness.• Help students develop self-esteem by fostering healthy communication and conflict resolution.

Suru Lere, Lagos, Nigeria

• Tracking, monitoring and reporting of all inventory levels.• Driving daily retail profitability by maximizing RPH.• Receiving products into stock and updating in-house computerized systems.• Reconciling Delivery notes with purchase orders.

Suru Lere, Lagos, Nigeria

• Selling box office movie tickets.• Responding to guests' concerns, queries reservations and sales in a timely and professional manner.• Engaging guests on all relevant promotional activities.• Monitoring and maintaining guest flow, ensuring that there are no obstructions to guest cinematic experience.

Orile Business District (Eko Distribution Zone)

• Preparing of power generation & consumption analysis.• Monitoring of power distribution to various feeders and substations• Maintenance of switchboard panels, 33/11KV bus panels, RMUs, upriser cables, insulators, etc• Inspecting, troubleshooting and running tests on substations distribution transformers.