Luggage assistance: Bellhops assist guests in transporting luggage to and from guest rooms. In some cases, the bell desk will also store luggage for guests who have arrived at the hotel before check-in time and will hold luggage for those who have checked out of their accommodation but aren't yet ready to leave the hotel or its neighborhood.Transportation assistance: Bellboys often assist guests in arranging for transportation, either by hailing cabs on the street, calling cabs or contacting other transportation services on behalf of the hotel patron.Greeting hotel patrons: Bellhops often stand near or at hotel doors, greeting and directing patrons to the front desk, restaurants or other areas of the building.Special needs assistance: In situations where a hotel guest has physical disabilities, a bellboy may assist in transporting the guest to his or her room or other areas of the hotel. Bell staff may also help the guest into and out of vehicles.Providing local information and advice: If a hotel does not have a concierge, the bell staff may assist guests by providing information about local attractions, restaurants and activities.

Offer consistently professional, friendly, warm and engaging service • Give a warm welcome and check in guests taking into account the established SOPs • Check out of departing guest in accordance with the established standards • Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues • Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy • Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation • Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed • Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Open and maintain customer accounts by recording account informationMaintain financial accounts by processing customer adjustmentsRecommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesGo the extra mile to engage customersResolve customer complaints via phone, email, mail or social mediaUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for callingCancel or upgrade accountsAssist with placement of orders, refunds, or exchangesAdvise on company informationTake payment information and other pertinent information such as addresses and phone numbersPlace or cancel ordersAnswer questions about warranties or terms of saleAct as the company gatekeeperSuggest solutions when a product malfunctionsHandle product recallsAttempt to persuade customer to reconsider cancellationInform customer of deals and promotionsSell products and servicesUtilize computer technology to handle high call volumesWork with customer service manager to ensure proper customer service is being deliveredClose out or open call recordsCompile reports on overall customer satisfaction