Uchenna Ekeh Email and Phone Number
Hello,I’m Gloria Ekeh, a Virtual Administrative Assistant and Customer Service Specialist dedicated to making your life easier.With expertise in streamlining tasks, managing calendars, organizing emails, and providing efficient support, I help individuals and businesses thrive. I specialize in:Data Entry: Ensuring accurate and efficient data management using tools like Microsoft Excel, Google Sheets, and CRM systems.Appointment Setting: Coordinating meetings and schedules with proficiency in tools like Google Calendar, Outlook, and scheduling software.Email & Calendar Management: Keeping inboxes organized and calendars up-to-date using platforms such as Gmail, Microsoft Outlook, and automation tools like Zapier.Customer Service Expertise: Fostering positive customer experiences and resolving inquiries with tools like Zoho Desk, Salesforce.Travel Management: Planning and coordinating seamless travel experiences using platforms such as Google Flights, Wanderlog, and TripIt.Research & Analysis: Conducting in-depth research using Google Search, online databases, and providing actionable insights with tools like Google Analytics and Excel.Communication Management: Managing communication flows with tools like Slack, Microsoft Teams, and email automation software.I pride myself on delivering quality results, maintaining open communication, and offering flexible solutions tailored to each client’s unique needs. My goal is to reduce your workload, giving you more time to focus on what matters most.Let’s connect if you're seeking a reliable, detail-oriented virtual assistant to help streamline your operations and achieve your business objectives. With a strong focus on organization and efficiency, I’m committed to optimizing your operations and driving success.You can reach out to me via:E-mail: ennaekeh1109@gmail.com
99Apartments
View- Website:
- the99apartments.com
- Employees:
- 24
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Customer Service Representative99ApartmentsLagos, Nigeria -
Tax AnalystMazars Consulting May 2023 - Aug 2024Lagos State, Nigeria▪️Assisted in preparing 50+ individual and corporate tax returns during the tax season, ensuring compliance with federal and state tax laws and minimizing filing errors.▪️Reviewed and organized financial records for 20+ clients weekly, supporting tax professionals in conducting audits and improving document accuracy by 15%.▪️Collaborated with the Lagos State Internal Revenue Service as TAMA, and prepared reports for companies undergoing tax review.▪️Conducted research on 10+ tax law updates and regulatory changes each month, providing valuable insights that helped senior accountants optimize tax planning strategies.▪️Processed and filed over 100 tax documents through accounting software, improving filing efficiency by 25% and meeting all critical deadlines during tax season.▪️Collaborated with the accounting team to resolve 30+ client tax discrepancies, resulting in a 10% reduction in tax filing errors and improved client satisfaction. -
Administrative OfficerMazars Consulting May 2023 - Aug 2024Lagos State, Nigeria▪️Managed a portfolio of 100+ client files, ensuring all tax documents, financial reports, and invoices were accurately organized and filed in compliance with industry regulations.▪️Scheduled and coordinated 50+ client meetings per month, optimizing the calendar for 3 senior accountants and tax professionals, ensuring no scheduling conflicts and timely client communication.▪️Processed 200+ expense reports and reimbursement claims monthly, using accounting software like QuickBooks, maintaining 99% accuracy and timely disbursements.▪️Monitored and responded to 150+ client inquiries per week, maintaining a response time of under 24 hours to improve client satisfaction and service efficiency.▪️Compiled and prepared monthly financial statements for over 30 clients, ensuring accurate data entry and on-time submission of reports, contributing to a 20% increase in departmental productivity. -
Customer Service RepresentativeHairvenly By Coco Mar 2022 - Mar 2023Imo State, Nigeria▪️Improved customer satisfaction scores by 30% within 6 months by implementing a new feedback system and resolving client issues within 24 hours.▪️Resolved 50+ customer inquiries per week across phone, email, and social media, maintaining a 95% customer satisfaction rating.▪️Reduced average response time by 20%, ensuring that all client questions and concerns were addressed within 2 hours or less.▪️Achieved a 90% first-contact resolution rate, effectively solving customer issues without the need for follow-up interactions.▪️Increased customer retention by 15% by providing personalized recommendations for salon services and promoting loyalty programs.▪️Handled and processed 50+ appointment bookings per day, ensuring accurate scheduling and minimizing client wait times.
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Sales ManagerShoesbyenna Sep 2020 - Jan 2022Abia State, Nigeria▪️Optimisd sales methods to best engage, acquire and retain customers.▪️ Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.▪️ Maintained regular contact and strong relationships with existing customers by providing comprehensive support.▪️Retained existing customers and substantially grew customer base, product line and sales volume.▪️ Organised special sales at specific times to drive customer engagement and move high volumes of products.▪️Identified and qualified new sales prospects to continually meet targets.▪️Set highest personal performance standards for myself.
Uchenna Ekeh Education Details
Frequently Asked Questions about Uchenna Ekeh
What company does Uchenna Ekeh work for?
Uchenna Ekeh works for 99apartments
What is Uchenna Ekeh's role at the current company?
Uchenna Ekeh's current role is Customer Service Representative.
What schools did Uchenna Ekeh attend?
Uchenna Ekeh attended Michael Okpara' University Of Agriculture Umudike.
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Uchenna Ekeh
Serving The Needs Of Clients For Professional Recruiting & Labor Supply | Powergen Certified | Creating Systems For Affordable Homes | Diversified Portfolio Investor | Mechanical, Electrical, Plumbing SubcontractorLagos Mainland -
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