Uchenna Ekeh

Uchenna Ekeh Email and Phone Number

Customer Service Representative @ 99Apartments
Lagos, Nigeria
Uchenna Ekeh's Location
Lagos State, Nigeria, Nigeria
About Uchenna Ekeh

Hello,I’m Gloria Ekeh, a Virtual Administrative Assistant and Customer Service Specialist dedicated to making your life easier.With expertise in streamlining tasks, managing calendars, organizing emails, and providing efficient support, I help individuals and businesses thrive. I specialize in:Data Entry: Ensuring accurate and efficient data management using tools like Microsoft Excel, Google Sheets, and CRM systems.Appointment Setting: Coordinating meetings and schedules with proficiency in tools like Google Calendar, Outlook, and scheduling software.Email & Calendar Management: Keeping inboxes organized and calendars up-to-date using platforms such as Gmail, Microsoft Outlook, and automation tools like Zapier.Customer Service Expertise: Fostering positive customer experiences and resolving inquiries with tools like Zoho Desk, Salesforce.Travel Management: Planning and coordinating seamless travel experiences using platforms such as Google Flights, Wanderlog, and TripIt.Research & Analysis: Conducting in-depth research using Google Search, online databases, and providing actionable insights with tools like Google Analytics and Excel.Communication Management: Managing communication flows with tools like Slack, Microsoft Teams, and email automation software.I pride myself on delivering quality results, maintaining open communication, and offering flexible solutions tailored to each client’s unique needs. My goal is to reduce your workload, giving you more time to focus on what matters most.Let’s connect if you're seeking a reliable, detail-oriented virtual assistant to help streamline your operations and achieve your business objectives. With a strong focus on organization and efficiency, I’m committed to optimizing your operations and driving success.You can reach out to me via:E-mail: ennaekeh1109@gmail.com

Uchenna Ekeh's Current Company Details
99Apartments

99Apartments

View
Customer Service Representative
Lagos, Nigeria
Employees:
24
Uchenna Ekeh Work Experience Details
  • 99Apartments
    Customer Service Representative
    99Apartments
    Lagos, Nigeria
  • Mazars Consulting
    Tax Analyst
    Mazars Consulting May 2023 - Aug 2024
    Lagos State, Nigeria
    ▪️Assisted in preparing 50+ individual and corporate tax returns during the tax season, ensuring compliance with federal and state tax laws and minimizing filing errors.▪️Reviewed and organized financial records for 20+ clients weekly, supporting tax professionals in conducting audits and improving document accuracy by 15%.▪️Collaborated with the Lagos State Internal Revenue Service as TAMA, and prepared reports for companies undergoing tax review.▪️Conducted research on 10+ tax law updates and regulatory changes each month, providing valuable insights that helped senior accountants optimize tax planning strategies.▪️Processed and filed over 100 tax documents through accounting software, improving filing efficiency by 25% and meeting all critical deadlines during tax season.▪️Collaborated with the accounting team to resolve 30+ client tax discrepancies, resulting in a 10% reduction in tax filing errors and improved client satisfaction.
  • Mazars Consulting
    Administrative Officer
    Mazars Consulting May 2023 - Aug 2024
    Lagos State, Nigeria
    ▪️Managed a portfolio of 100+ client files, ensuring all tax documents, financial reports, and invoices were accurately organized and filed in compliance with industry regulations.▪️Scheduled and coordinated 50+ client meetings per month, optimizing the calendar for 3 senior accountants and tax professionals, ensuring no scheduling conflicts and timely client communication.▪️Processed 200+ expense reports and reimbursement claims monthly, using accounting software like QuickBooks, maintaining 99% accuracy and timely disbursements.▪️Monitored and responded to 150+ client inquiries per week, maintaining a response time of under 24 hours to improve client satisfaction and service efficiency.▪️Compiled and prepared monthly financial statements for over 30 clients, ensuring accurate data entry and on-time submission of reports, contributing to a 20% increase in departmental productivity.
  • Hairvenly By Coco
    Customer Service Representative
    Hairvenly By Coco Mar 2022 - Mar 2023
    Imo State, Nigeria
    ▪️Improved customer satisfaction scores by 30% within 6 months by implementing a new feedback system and resolving client issues within 24 hours.▪️Resolved 50+ customer inquiries per week across phone, email, and social media, maintaining a 95% customer satisfaction rating.▪️Reduced average response time by 20%, ensuring that all client questions and concerns were addressed within 2 hours or less.▪️Achieved a 90% first-contact resolution rate, effectively solving customer issues without the need for follow-up interactions.▪️Increased customer retention by 15% by providing personalized recommendations for salon services and promoting loyalty programs.▪️Handled and processed 50+ appointment bookings per day, ensuring accurate scheduling and minimizing client wait times.
  • Shoesbyenna
    Sales Manager
    Shoesbyenna Sep 2020 - Jan 2022
    Abia State, Nigeria
    ▪️Optimisd sales methods to best engage, acquire and retain customers.▪️ Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.▪️ Maintained regular contact and strong relationships with existing customers by providing comprehensive support.▪️Retained existing customers and substantially grew customer base, product line and sales volume.▪️ Organised special sales at specific times to drive customer engagement and move high volumes of products.▪️Identified and qualified new sales prospects to continually meet targets.▪️Set highest personal performance standards for myself.

Uchenna Ekeh Education Details

Frequently Asked Questions about Uchenna Ekeh

What company does Uchenna Ekeh work for?

Uchenna Ekeh works for 99apartments

What is Uchenna Ekeh's role at the current company?

Uchenna Ekeh's current role is Customer Service Representative.

What schools did Uchenna Ekeh attend?

Uchenna Ekeh attended Michael Okpara'​ University Of Agriculture Umudike.

Not the Uchenna Ekeh you were looking for?

  • Uchenna Ekeh

    Serving The Needs Of Clients For Professional Recruiting & Labor Supply | Powergen Certified | Creating Systems For Affordable Homes | Diversified Portfolio Investor | Mechanical, Electrical, Plumbing Subcontractor
    Lagos Mainland
  • Uchenna Ekeh

    Automotive Mechanic At George Benz Auto Workshop
    Nigeria
  • Uchenna Ekeh

    Logistics Officer At Sankil Pharmaceuticals Limited
    Nigeria
  • Uchenna Ekeh

    Pharmaceutical Sales Representative At Fidson Healthcare Plc
    Owerri

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.