Uchenna Eze Email & Phone Number

Lagos, Nigeria

• Building business models for better distribution and sales• Attending to customers' needs and working with customer's feedbacks• Taking care of purchase of raw materials and changes in price• Manage finances and develop ways to grow the business• Understanding market trends and positioning the company to take advantage of the changes

Lagos, Nigeria

• To ensure that complaints received via letters /e-mails to the Customer Service Unit from CBN or other regulatory bodies (CPC, SEC etc) are handled in line with organizational and regulatory standards - to satisfy, grow and build customer loyalty• Investigation Outcome Review – Critically reviewing nature of complaint and investigation carried out against the final decision, to ensure that the recommendations made for each complaint are accurate• Report Compilation and Tracking: Review of all reports received on a weekly/monthly basis to ensure all issues are duly treated• Attend to Complaint Letters received from the mail room• Review of Complaints received through CBN/CPC/NDIC correspondents via e mail/letters• Review of Investigation report sent to CFC by the responsible units (Forensics, Audit & Control, Income reversal team e.t.c.)• Draft responses to customers based on detailed investigation report • Send drafted responses to Legal for review• Once approved customers who complain via enquiry cfc are called, to ensure letters to be sent are properly addressed• The report is signed on the letter head papers and sent via the App or courier to the desired destination

Lagos, Nigeria

As a Customer Service Officer, I worked on various platforms such Enquiry that is Calls, E-mail, Live Chat and Social Media Platforms. My duties were:• Responding to both internal and external customer’s mails, chats and social media (Facebook, Tweeter and Instagram) messages within specified handling time• Resolving customer’s complaints, enquiries and requests within a specified handling time• Managing and logging interaction information accurately into the appropriate workflow• Handling Irate Customers and delivering exceptional customer service• Liaising with the responsible department to ensure prompt resolution of the customer’s complaints and requests• Cross selling of the banks products and services at every given interaction• Ensuring high level of branch service delivery through customers’ feedbacks and branch visitation• Strong pride and ownership in ensuring customer satisfaction• Excellent customer management • Listening aptitude• Excellent probing skills• Excellent problem resolution skills to resolve customer complaints• Ability to skillfully handle difficult situations• Genuine desire to build strong relationships with customers and team• Excellent time management and organizational skills• Business strategizing to enable the organization have a place in the future

Modakeke, Osun State

· Preparing scheme of work for my students, lesson notes and assignments· Prepare test and exam questions, marking and grading· Ensure that the right materials are used to give better understanding· Proper monitoring of students’ performance to Aid their growth· Engaging students in character forming activities and detection of troubled ones

Ife, Osun, Nigeria

· Assisting the Polling officer to properly collect, preserve and use the materials· Assisting with the thumb print confirmation· Assisting with giving out the voting papers, collecting and counting· Proper observation of vote count and recording· Ensuring the voting materials were submitted and records documented with the INEC staff at the collating office

Bachelor Of Science - Bs, Biochemistry

Master Of Computer Applications - Mca, Cybersecurity, Certificate Of Completion

Activities and Societies: Group 4 - Tech Divas