Uchenna Edeh Email & Phone Number

Responsible for managing and driving the delivery of goals as well as direct influence over annual corporate goals. Continually evolve and improve the overall customer service value proposition. Create an environment and culture that enables Customer Service Excellence in each and every call.Inspire, develop, manage and measure staff through example.

Montreal, Canada Area

Montreal, Canada Area

Responsible for delivery of front-line services and staff management, including Customer Service Representatives (CSRs) and the overall operations of the contact center. Develop and coordinate implementation of CSR hiring (contractual and full time) and training plans for several clients Facilitate the reception of new CSRs and contract employees.

Montreal, Canada Area

In charge of strategic planning, development, staffing, management and financial performance of a call center for one of North America’s largest distributors of electric home appliances with a network that includes over 13 brands. Direct functions include:  Managing customer service call center: ensure call quality, call center efficiency, training.

Montreal, Canada Area

Montreal, Canada Area

Telemarketing sales of extended warranties & protection plan agreements Handle outbound sales leads by Telephone 400+ leads a month Prepare and send quotes to potential customers Conduct Follow Ups by telephone Understand customer needs and requirements Explain the features and benefits of our protection plan/service program Close sales through.

Montreal, Canada Area

Collected payments on delinquent credit card accounts: Performed pre-collections fund recovery, bad debt and delinquency management Design and utilize various collection strategies to locate right parties in order to negotiate payment arrangements on high collectability or value accounts Negotiate payment terms and methods when right party is reached..

Montreal, Canada Area

Monitoring and collection of overdue accounts; General customer service; Sales Handle inbound sales leads by Telephone 400+ leads a month Attracts potential customers by answering product and service questions; suggesting information about other products and services Opens customer accounts by recording account information Maintains customer records by.

Montreal, Canada Area

 Managed profitability and budgets Oversaw stock levels and ordered supplies and planned menus Ensured compliance with licensing, hygiene and health and safety legislation/guidelines Promoted and marketed the business Handled customer enquiries and complaints

Montreal, Canada Area

 Receive emergency and non-emergency calls for replacement of patient attendants and schedule changes and record significant information Dispatch patient attendants to appropriate locations Prioritize calls according to urgency and importance Enter data maintain logs of patient attendants activities and other information